The use of reverse logistics has received increased attention in the literature, although the role that reverse logistics capabilities plays in enabling firms to achieve cost savings has not been empirically examined. Reverse logistics capabilities can enable retailers to enhance their return policies and improve their overall cost position. This paper aims to address these issues.
The purpose of this paper is to establish a scale for the measurement of proactive improvement, in general, and then more specifically in terms of cost- and service-focused improvement in logistics outsourcing arrangements.
The paper aims to illustrate the business process of reverse logistics by focusing on studying the business activities of the distribution center of a major department store.
Some managers may assume that improvements in service can only be achieved by an increase in stock investment and that any stock reduction will reduce service efficiency. However, it is possible to combine a reduction in stock with an overall increase in effectiveness. Unisys found that this “win‐win” option is a viable alternative when it carried out a review of its customer service bu…
The need to design materials handling systems optimally has grown as the cost of material handling equipment has continued to increase. For some facilities, this need is critical due to product obsolescence and quality. Simulation modelling based and factorial experimental design are used to help accentuate some of the decision options regarding the optimum number of carts, the optimum schedu…