Ditapis dengan
Turkish Firm’s Success Factors in the Former Soviet Union (FSU)
Abstract This article evaluates 63 Turkish firms’ per-ceptions of different factors leading to success in doing business with the FSU. It discusses in detail several important factors such as uncer-tainty handling, and the cultural and geo-graphic proximity from the Turkish firms’ point of view. It suggests to In ternational companies interested in the FSU, that Turkey can be an excellent…
- Edisi
- Cross Cultural Management: An International Journa
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 halaman
- Judul Seri
- Turkish Firm’s Success Factors in the Former Soviet Union (FSU)
- No. Panggil
- ATC MG YES a
Using historic mutinies to understand defiance in modern organizations
Abstract Purpose – Guided by voice and leadership theory, this paper aims to articulate the underpinnings of upward defiance (competence deficiency; ignorance of concerns; structural gaps between echelons) and to describe the managerial actions that help depose those underpinnings. Design/methodology/approach – The paper analyzes 30 historic narrative accounts of actual mutinies. The journ…
- Edisi
- Journal of Management History
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- Using historic mutinies to understand defiance in modern organizations
- No. Panggil
- ATC MG RAY a
Value recovery network design for product returns
Abstract Purpose – The purpose of this paper is to use a conceptual model from literature for designing value recovery (VR) networks for three categories of post-consumer product returns. Design/methodology/approach – A bi-level optimization model is developed to determine the disposition decision for refrigerators, washing machines and passenger cars in the Indian context using data for p…
- Edisi
- International Journal of Physical Distribution & L
- ISBN/ISSN
- -
- Deskripsi Fisik
- 24 halaman
- Judul Seri
- Value recovery network design for product returns
- No. Panggil
- ATC MG SAM a
Examining how marginalized stakeholders successfully redress their issues
Abstract Purpose – Can marginalized stakeholders whose issues with the firm are unaddressed because of their resource and legitimacy constraints (low salience) increase their salience by capitalizing on certain inherent properties of their stakeholder environment? The purpose of this paper is to examine this question using a real life case of the Coca-Cola controversy in Kerala, India, where…
- Edisi
- Annals in Social Responsibility
- ISBN/ISSN
- -
- Deskripsi Fisik
- 25 halaman
- Judul Seri
- Examining how marginalized stakeholders successfully redress their issues
- No. Panggil
- ATC PO SRI a
Do task- and relation-oriented customers co-create a better quality of service?
Abstract Purpose – The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of customer-dominant (C-D) logic. Design/methodology/approach – The authors reviewed the service management literature and identified a number of critical components that help service providers understand the psyc…
- Edisi
- Management Decision
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 halaman
- Judul Seri
- Do task- and relation-oriented customers co-create a better quality of service?
- No. Panggil
- ATC PO FUN a
Customer intentions to invoke service guarantees Do excellence in service rec…
Abstract Purpose – Many service providers feel confident about their service quality and thus offer service guarantees to their customers. Yet service failures are inevitable. As guarantees can only be invoked when customers report service failures, firms are given the opportunity to redress the original failure potentially influencing customer outcomes. The purpose of this paper is to prov…
- Edisi
- Managing Service Quality: An International Journal
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- Customer intentions to invoke service guarantees Do excellence in service recovery, type of guarantee and cultural orientation matter?
- No. Panggil
- ATC PO YVE a
European Monetary Union: the need for a contingency strategy within the retai…
Abstract The decision on which countries will participate in European Monetary Union (EMU) is to take place as early as possible in 1998, with the final run-in, regarding the technicalities of introducing a single currency, starting on 1 January 1999. With this timetable in mind, examines some of the major issues which will have to be confronted by UK retailers. Even if the UK Government decid…
- Edisi
- International Journal of Retail & Distribution Man
- ISBN/ISSN
- -
- Deskripsi Fisik
- 15 halaman
- Judul Seri
- European Monetary Union: the need for a contingency strategy within the retail sector
- No. Panggil
- ATC PO NIC a
A rolling stone gathers no moss: prevent your strategic plan from stagnating
Just as a rolling stone gathers no moss, a strategic plan that’s actually used will gather no dust. Too often, companies devote time and energy to developing strategic plans, only to never look at them again once they have been printed out. This article explains the critical importance of actually using and implementing your company’s strategic plan, and offers practical tips for avoiding…
- Edisi
- Business Strategy Series
- ISBN/ISSN
- -
- Deskripsi Fisik
- 9 halaman
- Judul Seri
- A rolling stone gathers no moss: prevent your strategic plan from stagnating
- No. Panggil
- ATC PO JOH a
Information Governance : Concepts, Strategies, and Best Practices
Information Governance is for CIOs, legal advisors, governance and compliance professionals, records managers, and anyone who is involves in managing content and information at an enterprise level. The field of IG is about more than just transferring traditional records management strategies to nes technologies. Readers will learn .
- Edisi
- -
- ISBN/ISSN
- 978-1-118-21830-3
- Deskripsi Fisik
- xvii, 442p. ; 26cm.
- Judul Seri
- -
- No. Panggil
- TXT MG SMA i C.1
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah