The purpose of this paper is to explore, analyse and discuss the published concepts of “the customer” and “customer service” in the context of managing international emergency relief chains.
The purpose of this paper is to explore, analyse and discuss the published concepts of “the customer” and “customer service” in the context of managing international emergency relief chains.
The aim of this article is to identify gaps in research and to set up a research agenda that investigates how gender attributes and different sets of skills contribute to logistics performance. The article focuses on humanitarian logistics and outlines the areas in which gender issues impact on the effectiveness of the provision of aid following a disaster.