Purpose – Real operational data are used to optimise the performance measurement of air cargo capacity demand management at Virgin Atlanticb Cargo by identifying the best KPIs from the range of outcome-based KPIs in current use. Design/methodology/approach – Intelligent fuzzy multi-criteria methods are used to generate a ranking order of key outcome-based performance indicators. More spec…
The purpose of this paper is to evaluate research trends observed in the International Journal of Logistics Management (IJLM) during its first 20 years of publication. Design/methodology/approach – A content analysis was conducted of the IJLM’s first 20 years of publication (330 articles in total) to identify changing trends in subject matter, use of theory, type of research methodology, an…