PT Merpati Nusantara Airline established since 1962 is faced financial problem for several year. Various attempts to save the company from deeper problem has been implemented from financial restructuring, fleet addition, up to several times replacement of top managements were not improve financial condition. The company remains in a serious financial Issue and getting worse through the years.Hi…
The operation of a seaport is highly dependent on the ocean climate, where a necessary consideration of the later is essential to govern the normal running of the seaborne transportation. To estimate the port risks associated with the climate factors is a challenging task. Not only because of the complexity in the weather, but also the variations in the daily trade volume. This paper develops a…
Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose of this paper is to investigate the moderating effect of service convenience in the relationship between service quality and customer loyalty. Furthermore, this paper attempts to demonstrate the existence of a moderati…