Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful.
Informed by his own …
Recently, some bestselling management books have focused on providing a recipe for greatness, while others have sought to unlock the secrets of long-term success. But a detailed analysis at the intersection of the two, one that explains how some companies manage to achieve repeated peaks of business performance, has been missing — until now. Accenture’s Paul Nunes and Tim Breene have found …
In these tough economic times, everyone is expected to produce more with less. And yet, studies have shown that on average, employees are working at only a fraction of their potential. What are managers to do? How can they inspire their people to perform at their absolute best? Whatever the situation, a good manager can quickly organize a group of average performers into a high-functioning team…
There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization’s strategic direction, managing customers and costs, and boosting workforce performance.But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many…
Companies have excelled by treating customers as "markets of one"-offering them personalized buying experiences. But in managing talent, most firms still use one-size-fits-all HR practices. With today's diverse workforces, this approach is preventing organizations from attracting, retaining, and leveraging top talent.n Workforce of One, Susan Cantrell and David Smith show how exceptional compan…
For the first time, this handy, readable book brings together selected concepts, processes and techniques from eighteen most widely-used public short, intensive skill-oriented workshops developed in the five years by Asia's most dynamic and sought-after seminar leader - Jimmy Low. Based on workshops covering a board spectrum of managerial skills ranging from assertiveness training to zero-base…
The purpose of this study is to provide insights into the role of governance mechanisms in fostering innovativeness in horizontal service cooperations.
Organizational effectiveness today depends largely on the ability to activate, share and transform the intellectual capital of the company into sustainable and difficult-to-imitate competitive advantage. This paper seeks to develop a competency typology that integrates previous definitions and frameworks from the literature and to propose a methodology for identifying competencies to aid the …
The purpose of this paper is to address the question of the effectiveness of business consultants in operations development projects. It does this by analysing the results of collaboration between a multinational firm and business consultants who applied the theory of constraints to a series of development projects.