Widely accepted classifications of benchmarking distinguish between different levels of benchmarking. Strategic-level benchmarking is considered to be of a higher sophistication than product-level benchmarking. Such strategic benchmarking would be based on process information instead of product information. The purpose of this paper is to research the possibility of obtaining strategic-level in…
Purpose – This paper seeks to report a case study that focuses on identifying what may be considered a typical or generic RL process flow as well as the key strategic issues that a firm may use for competitive advantage. Design/methodology/approach – The research involves mainly interviews and plant visits to three companies, all of which manage some RL activities. Findings – Highlighted …