The paper reports on public sector organisations’/institutions’ work to develop knowledge management and intellectual capital statements. Building on experiences collected during 2001-2002 where 26 public sector institutions in Denmark sought to develop intellectual capital statements, this paper discusses their experiences and in particular, it addresses the role of intellectual capital in…
The use of the customer concept and ways of interacting with customers in support functions are relatively new areas of interest for public organizations. The purpose of this study is to describe the development toward a stronger customer orientation in a support function in a Swedish county council from a management team perspective.
Business‐to‐business, supply chain relationships within sustained monopolies, such as those within UK defence procurement, have received scant attention by management researchers. This paper describes the results from a substantial, exploratory research project that used Williamson’s organisations failure framework as a theoretical model. Surprisingly, it revealed that many issues surro…
The aim of this research is to reveal the security-related outsourcing strategies of the tublic sector and the military and the relevant logistics outcomes by examining buying tactics.