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Ditemukan 2 dari pencarian Anda melalui kata kunci: subject="Reliability managemen...

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Experiences of implementing ISO 9000 in Swedish industry

The period 1990 to 1993 saw a profound transformation within Swedish industry. This transformation took place in response to the deepest recession experienced in decades. Companies responded by searching for different methods to increase their competitive power. One approach in these efforts was to increase efficiency through the use of different comprehensive quality concepts. Different advoca…

Edisi: Vol. 13 No. 7, 1996, pp. 36-47
ISBN/ISSN: 0265-671X
Deskripsi Fisik: 16 p.
Judul Seri: International Journal of Quality & Reliability Management
No. Panggil: ATC MR CAR e

Ketersediaan1

Tambahkan ke dalam keranjang

Unduh MARC Sitasi

Reliability-based analysis of service recovery

Komentar Penanda Bagikan

Jacob V. Simons Jr

To succeed, service businesses must offer their customers high-quality, reliable service. However, many of the characteristics that make services unique also make it difficult to ensure consistently correct performance. To promptly identify and correct errors when they occur, service managers have been advised to include recovery steps in their service processes. However, while service recovery…

Edisi: Vol. 21 No. 1, 2004 pp. 11-31
ISBN/ISSN: -
Deskripsi Fisik: 23 p.
Judul Seri: International Journal of Quality & Reliability Management
No. Panggil: ATC LO SIM r

Ketersediaan1

Tambahkan ke dalam keranjang

Unduh MARC Sitasi