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Are ISO 9000 and TQM routes for logistics excellence?

The value of ISO 9000 and TQM are revisited, including the relationship with logistics strategy and the four pillars of TQM. The Japanese TQM experience is put under close scrutiny, which leads to the need for TQM model. A model called TQMEX standing for a TQM EXcellence Model has been developed based on sound TQM practices. Further to a previous survey conducted on 180 UK firms, another questi…

Edisi: Volume 10 · Number 6 · 1997 · 275–283
ISBN/ISSN: -
Deskripsi Fisik: 11 p.
Judul Seri: Logistics Information Management
No. Panggil: ATC LO SAM a

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