This study investigates determinants of the probability that an individual on board a ship of a given shipping line will be injured (given that the ship is not involved in an accident). A Probit regression statistical model is used to investigate such determinants when ships are in port and on given types of containerships. Probit estimation results suggest that an individual is less likely to …
The purpose of this paper is to attempt to test whether price and quality have any influence on customer repeat purchase probability. Managers should know the strategic determinants of repeat purchase probability to retain customers.
This paper aims to propose a practical method of performing maintainability analysis of an offshore system at operation phase having some improvement trend.
To succeed, service businesses must offer their customers high-quality, reliable service. However, many of the characteristics that make services unique also make it difficult to ensure consistently correct performance. To promptly identify and correct errors when they occur, service managers have been advised to include recovery steps in their service processes. However, while service recovery…