Supply chain security (SCS), as a component of an organization’s overall supply chain risk management strategy, has become a critical factor for businesses and government agencies since September 11, 2001, yet little empirical research supports policy or practice for the field. Therefore, this paper develops and presents a categorization of SCS based on existing research. This categorization …
The purpose of this study is to investigate key differences between web-onlyandmulti-channel retailers in terms offive different measures of web activity and three different forms of outsourcing behavior. Specifically, the research examines the marketing and logistics efficacy between business-to-consumer (B2C) retailers who sell exclusively via theweb and retailers forwhomthe web offers one ad…
The purpose of this paper is to examine how goal achievement and goal exceedance influence the aspects of loyalty in logistics outsourcing relationships. Specifically, it aims to develop and test a model of customer loyalty across two cultures to determine if dedicated strategies for building loyalty are required.
The purpose of this paper is to establish a scale for the measurement of proactive improvement, in general, and then more specifically in terms of cost- and service-focused improvement in logistics outsourcing arrangements.
The purpose of this paper is to develop a better understanding of how strategic relationships between firms and environmental context affect operational decisions and how each firm allocates resources to improve overall firm performance.
The purpose of this paper is to develop a better understanding of how strategic relationships between firms and environmental context affect operational decisions and how each firm allocates resources to improve overall firm performance.
There has been little conceptual work that comprehensively examines the changing role of the corporate transportation function in the modern business environment. Successful managers today require a broad view of transportation management's role and responsibilities in an integrated supply chain. This paper clarifies the major transportation decision areas and introduces a framework that positi…
Conceptualizes a model of customer service‐based segmentation derived from the elaboration likelihood model (ELM). Logistics organizations are utilizing improved customer service to achieve competitive advantage. However, these firms must segment customers to avoid escalating their service platform to those unlikely to provide adequate return. Based on ELM‐established relationships, propo…
Activity‐based costing (ABC) is a tool used by managers to more closely approximate the “true costs” of operations. The application of ABC in logistics is more commonplace today than just a few years ago, though still far short of universal. Sound tracking of operational costs is critical when pursuing the logistics objective of providing desired customer service at the lowest total cos…
Scholarly interest in carrying out impactful research continues to remain high. Yet, given that citations of scholarly work can never decrease with time, traditional measures of research impact (such as raw counts of citations) unwittingly discriminate against early career researchers and also make it hard to identify future high impact scholars. In the current study, the paper compares several…
Information technology has been among the foremost topics within the logistics literature of recent years. However, there has been little empirical evidence relating logistics information system (LIS) capabilities to logistics competence. Seeks to close this gap in the research, identify particular LIS capabilities that contribute most to logistics competence, and develop an understanding of …
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain transportation processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute principles, strategies, and decisions for cost-efficiently and effectively moving goods between sellers and buyers. CSCMP and Thoma…