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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Bouzaabia, Olfa

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Retail Logistics Service Quality: A Cross-Cultural Survey on Customer Percept…

Bouzaabia, Rym Bouzaabia, Olfa Capatina, Alexandru

Purpose – The purpose of this paper is to compare perceptions of retail logistics service quality among Romanian and Tunisian customers, and determine which dimensions of logistics service quality have the greatest influence on customer satisfaction and loyalty. Design/methodology/approach – Data were collected using self-administered questionnaires from two convenience samples of hyper…

Edisi: Vol. 41 Iss 8 pp
ISBN/ISSN: 0959-0552
Deskripsi Fisik: 22 p
Judul Seri: International Journal of Retail & Distribution Management
No. Panggil: ATC LO BOU r

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