Without the adoption of a uniform agreed upon definition of supply chain management (SCM), researchers and practitionerswill not be able to “advance the theory and practice” of the discipline. An integrated definition of SCM would greatly benefit researchers’ efforts to study the phenomenon of SCM and those practitioners attempting to implement SCM. This paper aims to address these issues.
A “world class” organization must provide high levels of logistics service quality to customers. Knowledge of customer expectations and an understanding of the firm's performance on logistics service attributes relative to competitors are vital to achieving service excellence. Research studies in four industries identify the most important logistics service attributes in business‐to‐bus…
Refers to the historic article by Theodore Levitt, entitled “Marketing myopia”, that appeared in 1960 in the Harvard Business Review which has had significant impact on business thought and practice. The philosophy or orientation presented by Levitt still has profound implications for the discipline of logistics, even 40 years after the writing of his article. This article argues that perso…