Ditapis dengan
The concept of modularity: diffusion from manufacturing to service production
Modules and modularity have been popular concepts in operations research and management rhetoric for decades. Nevertheless, it seems that there is no single universal definition of modularity for classical research themes such as modularity in physical products or modular manufacturing. The purpose of this paper is to describe the current state of modularity research and to clarify the concept …
- Edisi
- Vol. 21 No. 3, 2010 pp. 355-375
- ISBN/ISSN
- -
- Deskripsi Fisik
- 24 p.
- Judul Seri
- Journal of Manufacturing Technology Management
- No. Panggil
- ATC LO BAS t
Measuring delivery process performance
The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature and our observations from research suggest conflicting requirements for measurement systems. In th…
- Edisi
- Vol. 11 Issue: 1, pp.75-88
- ISBN/ISSN
- -
- Deskripsi Fisik
- 15 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO KAL m
Matching service strategies, business models and modular business processes
In recent decades, supply chains have diverged and new types of services and operators have emerged in the logistics sector. The purpose of this paper is to focus on analyzing service strategies and service-related business models, as well as their modular business processes in logistic services. The aims are to describe these three levels and to match strategic service positioning with busines…
- Edisi
- Vol. 16 No. 1, 2010 pp. 153-180
- ISBN/ISSN
- -
- Deskripsi Fisik
- 30 p.
- Judul Seri
- Business Process Management Journal
- No. Panggil
- ATC LO BAS m
A model for strategic repositioning of service processes
The restructuring of service channels, driven by deregulation, intensifying global competition and emerging information technology, is forcing every company to re‐evaluate the adequacy of current customer services. Introduces a normative model, called service process analysis (SPA), that properly differentiates the concept of service from the specification of the delivery channel so as to fac…
- Edisi
- Vol. 6 No. 4, 1995, pp. 57-80.
- ISBN/ISSN
- -
- Deskripsi Fisik
- 28 p .
- Judul Seri
- International Journal of Service Industry Management
- No. Panggil
- ATC LO VES a
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