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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Maureen E. Lynch

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Customer service in physical distribution: a utility-function approach

Decision analysis in management science employs concepts from economics such as utility functions and indifference curves. A utility function U models the “satisfaction” that a customer obtains from logistics service. Here U depends on two attributes (lead time, fill rate) whose values more directly represent customer service. The shipper can, at additional cost, improve either or both of t…

Edisi: Vol. 27 No. 9/10, 1997, pp. 540-558
ISBN/ISSN: -
Deskripsi Fisik: 21 p .
Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO LYN c

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