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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Nancy Bouranta

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The interrelationship between service features, job satisfaction and customer…

The aim of this paper is to present a conceptual framework which explores the links between the two service features (physical and interactive), job satisfaction and their impact on customer satisfaction.

Edisi: Vol. 25 No. 2, 2013
ISBN/ISSN: -
Deskripsi Fisik: 18 p.
Judul Seri: The TQM Journal
No. Panggil: ATC MG BOU t

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