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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Norman L. Lawrie

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Looking at customer service in a drinks company

Describes a study undertaken for a major Scottish drinks company. The company believed that the quality of service to its customers had declined in the course of merger and rationalization. Presents the background of the company and describes relevant company procedures in outline. Also describes the recommendations made and presents top management reports with measures of customer service. D…

Edisi: Vol. 8 Issue: 1, pp.13-16
ISBN/ISSN: -
Deskripsi Fisik: 6 p .
Judul Seri: Logistics Information Management
No. Panggil: ATC LO LAW l

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