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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=S.K. Kwok

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A knowledge-based service automation system for service logistics

C.F. Cheung, Y.L. Chan S.K. Kwok W.B. Lee W.M. Wang

Effective service logistics can lower the cost and increase service value by improving customer satisfaction and loyalty. However, the conventional ways of the service logistics are information driven instead of knowledge-driven which are insufficient to meet the current needs. The purpose of this paper is to present a knowledge-based service automation system (KBSAS) to enhance the competitive…

Edisi: Vol. 17 No. 6, 2006
ISBN/ISSN: -
Deskripsi Fisik: 24 p.
Judul Seri: Journal of Manufacturing Technology Management
No. Panggil: ATC LO CHE a

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