Kee-Hung Lai is an Associate Professor with research interest in logistics management in the Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University. He has co-authored three books and his research papers have been accepted or published by various journals such as Industrial Marketing Management, Journal of Business Logistics, Omega and others. T.C. Edwin Cheng is Cha…
Conflicts undermine forest-based livelihoods for the rural poor. Conflict management is key to preventing such conflicts. This article analyzes actor perceptions of forestand tree-related conflicts and conflict management in Ghana’s high forest zone. It also assesses a phased methodology that promotes shared problem definition and ownership of recommendations on conflict resolution strategies…
Abstract Purpose – The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of customer-dominant (C-D) logic. Design/methodology/approach – The authors reviewed the service management literature and identified a number of critical components that help service providers understand the psyc…
Abstract Purpose – Many service providers feel confident about their service quality and thus offer service guarantees to their customers. Yet service failures are inevitable. As guarantees can only be invoked when customers report service failures, firms are given the opportunity to redress the original failure potentially influencing customer outcomes. The purpose of this paper is to prov…
Abstract The decision on which countries will participate in European Monetary Union (EMU) is to take place as early as possible in 1998, with the final run-in, regarding the technicalities of introducing a single currency, starting on 1 January 1999. With this timetable in mind, examines some of the major issues which will have to be confronted by UK retailers. Even if the UK Government decid…
Abstract Purpose – China and India are pursuing cooperative arrangements while simultaneously maintaining their own independence, especially with respect to foreign policy. Today, decisions about cooperation are made on a case-by-case basis, opting for cooperation when necessary and competition where this strategy is justified. Maintaining a balance in a contradiction-ridden relationship i…
Abstract Purpose – This paper aims to deepen our understanding on circumpolar current dynamics relating to oil and gas exploitation and the role of nations in the polar development process. Additionally, it is fundamental to raise the debate about the energy development in the Arctic and the fact that the exploration of oil and gas resources in the Arctic cannot be performed with the current…
Abstract: This study aims to empirically develop a reference for terminal operators to evaluate their operational performance. This paper starts with a discussion on container terminal operations and the development of global container terminal operators. In this study, we applied data envelopment analysis (DEA) as a quantitative analytical tool to measure and evaluate the efficiency of globa…
Abstract Purpose – This paper aims to present an account of the history and recent cultural revival of the Acadians, one people flourishing in two geographically distinct regions of North America. Design/methodology/approach – The methodology is a comparison and contrast structure utilizing secondary historical research sources. Findings – Two different environments have given rise to a…
Just as a rolling stone gathers no moss, a strategic plan that’s actually used will gather no dust. Too often, companies devote time and energy to developing strategic plans, only to never look at them again once they have been printed out. This article explains the critical importance of actually using and implementing your company’s strategic plan, and offers practical tips for avoiding…
Facebook, Twitter, and YouTube have changed everything. Some managers fear their employees will waste entire days using online social media. Smart managers, though, understand that social media is a powerful tool for engaging customers and growing their business.
The purpose of this paper is to explore what theoretical lenses have been used to analyze and understand information sharing in supply chains. The paper elaborates on the predominant theories and discusses how they can be integrated to research different aspects of information sharing. Design/methodology/approach – The paper carried out a structured literature review by using a combination of…
This paper aims to examine the use of a qualitative data analysis technique, the documentary method, in the development of knowledge in logistics. The value of the method is illustrated through an example of its application in a study of in-store logistics processes at six leading European retail stores.
The purpose of this paper is to develop a data system to assess failure probability in small to medium-sized enterprise (SME) reorganization.
Major changes have taken place in the application of information technology in retailing. Looks at the opportunities for improving use of data within the retail environment through modern technology in the early 1980s
There has been a proliferation of studies on product perceptions based on the country of origin. Most of these studies were conducted in western or developed countries. Studies in the less developed nations are still scarce, especially research conducted in the former Soviet Union. With the disintegration of the Soviet Union, the former Soviet republics offer vast new market opportunities for …
Content this book about port information in Africa, Nort America, Central America, South America, Asia, Australia, Europe, Scandinavia and United Kingdom in 1991
Content this book about port information in Africa, Nort America, Central America, South America, Asia, Australia, Europe, Scandinavia and United Kingdom.
Have you ever wondered whether your business continuity plan is any good, or whether you've even got a business continuity plan? Anyone can write a simple document, call it a business continuity plan and hope for the best. But, unless you know that it will do what it is supposed to, it may be a wasted investment. This practical guide to the ISO22301 business continuity management system standar…
An emerging application of Big Data is the addition of sensors and other micro-electronic devices to engineer-to-order (ETO) goods such as one-of-a-kind buildings and ships. The addition of micro-electronic devices can enable the setting up and operation of smart buildings and smart ships. The purpose of this paper is to provide a critical realist analysis of Big Data hype. This is necessary…
The purpose of this paper is to inform information and communication design (ICD) for multi-national projects through the presentation of an example that does not rely on expensive expertise in graphic design.
The purpose of this research is to remove barriers hindering radio frequency identification (RFID) adoption/diffusion in industries, and help firms develop effective supply chain management (SCM) practices utilizing RFID, by elucidating the specific mechanisms through which RFID influences supply chain performance (SCP). On the basis of the technology-organization-environment framework, this re…
The support of containerization to trade development demands an efficient solution method for the container loading problem in order to reduce shipment and handling time. Hence, the stowage planning of containers is critical to provide speedy delivery of resources from the area of supply to the area of demand. Moreover, information on container terminal activities, structure of ship, and charac…
More thoroughly understanding howinterorganizational governance value can be created by information technology and other governance mechanisms is critical for supply chain management. Based primarily on transaction-cost economics and supplemented by the resource-based view, this study investigates how interorganizational governance (i.e., relational governance and virtual integration) can creat…
The concept of maritime logistics results from the convergence of maritime transport and supply chains. The paper aims to propose an enhanced logistics service provider (LSP) framework which facilitates LSPs to integrate supply chains in an optimal manner by utilising their unique expertise and experience. In the framework, the enhanced LSP serves as the single contact point for shippers and as…
The primary purpose of this book is to teach those unskilled in the art the basics of how to construct a new supply chain from scratch and begin its operation successfully. A secondary purpose of this book is to teach those with some practical business experience the basics of how to successfully modify an existing supply chain and continue its operation competitively
Despite a hangover from the worldwide economic crisis, international trade rebounded nicely with a record-level growth in late 2010. A sharp rise in international trade has sparked the international traffic growth. A majority of this traffic growth originated from maritime logistics which could move cargoes in large volume and at cheaper freight costs. Due to its cost-efficiency and easy acces…
This paper aims to discuss some of the debates that have surrounded knowledge management as a field since its inception in 1990s from the perspective of the dilemmas that they have raised regarding: the notion of knowledge management as a field in relationship to other cognate fields such as information management, and the implications introduced by different approaches and perspectives on mana…
The paper presents tendency analysis for advanced technologies. Advanced technologies – is an area having different acceptability and local adaptation levels in different countries, thus it is particularly important to be acquainted with its application possibilities and techniques. Contributing to a more efficient use of existing transport infrastructure, AT becomes a powerful tool in improv…
The purpose of this paper is to contribute to the extant literature about the exploitation of Internet of Things (IoT) in seaports by illustrating in detail how such IT infrastructures can impact on the redesign of their business processes. Thus, the research question of the study is: how do IoT technologies redesign the business processes of seaports?
This paper aims to present how the success of inter-organizational systems (IOS) implementation projects can be increased by aligning the different incentives of buyers and suppliers.
The purpose of this paper is to present a parametric model to assess the impacts of information and communication technology (ICT) applications on company freight transportation processes (i.e. “company” perspective). The aim is to support both internal monitoring procedures and the decision-making process of ICT adoption, as well as increase managers’ awareness of these solutions in impr…
The purpose of this paper is to assess electronic information transfer in logistics organizations. The paper approaches information transfer as an elemental component of contemporary business to business (B2B) processes.
The purpose of this paper is to assess electronic information transfer in logistics organizations. The paper approaches information transfer as an elemental component of contemporary business to business (B2B) processes.
Service industries hold an increasingly dynamic and pivotal role in today’s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication …
Purpose – The purpose of this paper is to investigate what empirical evidence exists regarding benefits of information sharing in supply chains, and to identify potential gaps and opportunities in this research area. Design/methodology/approach – The authors conducted an in-depth, systematic literature review and multilevel analysis of 82 selected articles. In the analysis, the authors …
Purpose – To investigate the integration process of retailer’s information technology strategy within logistics strategy and to find out those aspects of the retailer’s distribution and operational performance that are mostly influenced via that integration. Design/methodology/approach – A qualitative case study methodology is used where the managers of the major domestic and multin…
The aim of this empirical paper is to study information sharing in fresh food supply chains, with a specific goal of reducing waste and facilitating sustainable performance. The study focuses on material and information flow issues, specifically on sharing demand and shelf-life data.
Logistics is becoming an increasingly important part of overall retail strategy because it provides opportunities for enhanced profit, market growth and sustainable competitive advantage. This research examines the underlying factors which impact retail logistics. The factors found are warehousing/transportation, supplier performance/communications, internal information systems, activity levell…
Builds on earlier work in developing the concept of information supply chains and the ways in which it can assist industrial organisations. Presents practical results that stem from the conceptual modeling and simulation environment. Asserts that the ATLAS “A push Technology Leveraging Action for ‘Slingshot”’ initiative, which is already successfully employed in the financial services s…
Product configurator is a sales and production-planning tool that helps to transform customer requirements into bills-of-materials, lists of features and cost estimations. The purpose of this paper is to introduce a method of how to analyse sales configuration models by using a design structure matrix (DSM) tool. By applying the DSM techniques, the sales configuration managers may sequence the …