Ditapis dengan
Using the “documentary method” to analyse qualitative data in logistics r…
This paper aims to examine the use of a qualitative data analysis technique, the documentary method, in the development of knowledge in logistics. The value of the method is illustrated through an example of its application in a study of in-store logistics processes at six leading European retail stores.
- Edisi
- Vol. 42 No. 8/9, 2012 pp. 828-842
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 17 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO TRA u C.1
Using fourth-party logistics management to improve horizontal collaboration a…
There is a paucity of literature considering horizontal collaboration among grocery retailers, suppliers, and third-party logistics (3PL) providers. This paper seeks to investigate benefits of and barriers to the use of fourth-party logistics (4PL) management as a catalyst for horizontal collaboration.
- Edisi
- Volume 16 · Number 5 · 2011 · 316–327
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14 p.
- Judul Seri
- Supply Chain Management: An International Journal
- No. Panggil
- ATC LO GRA u
Developing a framework for measuring physical distribution service quality of…
Many traditional retailers use the internet as a complementary business channel and thus sell products through multiple channels. In contrast, “pure player” internet retailers only sell products via the internet. A proliferation of pure players over the past few years has intensified competition in the online shopping market and the question of who is better at offering physical distributio…
- Edisi
- Vol. 34 No. 4/5, 2006
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO GRA d
Service quality and its relation to satisfaction and loyalty in logistics out…
The purpose of this paper is to investigate how perceived service quality influences both a shipper’s satisfaction and subsequent loyalty in third-party logistics outsourcing relationships.
- Edisi
- Vol. 20 No. 6, 2010 pp. 496-510
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Managing Service Quality
- No. Panggil
- ATC LO GRA s
Short-run vs long-run trade-offs in outsourcing relationships: Impacts on loy…
The purpose of this paper is to report on a study of a shipper’s dilemma as a customer. Shippers desire both lower costs and good service levels, and this dilemma may lead in the long run to a trade-off consideration between staying loyal to existing service providers and seeking cost reductions from competing providers.
- Edisi
- Vol. 3 No. 3, 2010 pp. 211-225
- ISBN/ISSN
- -
- Deskripsi Fisik
- 17 p.
- Judul Seri
- Strategic Outsourcing: An International Journal
- No. Panggil
- ATC LO JUN s
Physical distribution service quality in online retailing
Many traditional retailers use the internet as a complementary business channel while “pure player” retailers only sell products via the internet. The question of who is better at offering electronic physical distribution service quality (e-PDSQ) is open to debate. But, despite e-PDSQ’s importance there are few empirical studies and most have focused on general service quality of internet…
- Edisi
- Vol. 40 No. 5, 2010
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO KIN p
An empirical examination of the contribution of capabilities to the competiti…
This paper aims to report on an investigation of logistics service provider (LSP) capabilities and how these capabilities contribute to LSP competitiveness in the context of China.
- Edisi
- Vol. 40 Iss 10 pp. 847 - 866
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 22 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO LIU a
The consumer direct services revolution in grocery retailing: an exploratory …
To provide empirical evidence and explanation of the phenomenon that providers of home delivery of groceries are still of minor importance in highly concentrated retail markets.
- Edisi
- Vol. 16 No. 1, 2006 pp. 78-96
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 p .
- Judul Seri
- Managing Service Quality
- No. Panggil
- ATC LO GRA t
On-shelf availability: the case of a UK grocery retailer
- Edisi
- Vol. 19 No. 3, 2008 pp. 293-308
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO GRA o
- Edisi
- Vol. 19 No. 3, 2008 pp. 293-308
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO GRA o
Integration of supply and marketing for a blood service
The blood service sector faces issues with obtaining and retaining loyal donors at one end of its supply chain, a marketing issue, and being efficient and effective in blood and related product delivery to customers at the other end of its supply chain, a supply chain management issue. The purpose of this paper is to present an investigation of these issues and propose the adoption of technique…
- Edisi
- Vol. 33 No. 2, 2010 pp. 123-133
- ISBN/ISSN
- -
- Deskripsi Fisik
- 13 p.
- Judul Seri
- Management Research Review
- No. Panggil
- ATC LO GRA i
Research note: Exploring out-of-stock and on-shelf availability in non-grocer…
On-shelf availability (OSA) is a key challenge for all retailers. Items that are out-of-stock (OOS) result in customer dissatisfaction; thus OSA/OOS are important customer service issues. Customer reactions to OOS range from product substitution to seeking products elsewhere. There remains much to do to research factors and causes of OOS affecting OSA from a supply chain perspective in a non-gr…
- Edisi
- Vol. 36 No. 8, 2008 pp. 661-672
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO FER r
Developing environmental supply chain performance measures
The purpose of this paper is to review extant literature and present a proposed research agenda to examine whether environmental, i.e. green performance measures, can be integrated within an existing supply chain performance framework, explore what a meaningful industry-recognised environmental measure should look like, and understand the direct benefits of incorporating environmental measures …
- Edisi
- Vol. 17 No. 3, 2010
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 p.
- Judul Seri
- Benchmarking: An International Journal
- No. Panggil
- ATC LO SHA d
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