The purpose of this paper is to analyse the types and the nature of innovations developed by small companies in a traditional service sector, as well as the ways that innovations impact their strategic capabilities.
The purpose of this paper is to analyse the transition from measurement to management in relation to intellectual capital (IC). It aims to understand the relationships between measurement of IC and operational activities, strategies and context.
This paper aims to present an exploration of the contributions of the military organization to knowledge-based development within and beyond the boundaries of its home country.
The state of the art in airport terminal design has essentially remained unchanged since the 1970s, relying on the use of detailed simulation together with empirical and statistical formulae for sizing the terminal. Air transport has altered considerably since then, with increased use of air travel for both business and leisure, together with the increased use of 'hub' terminals in which the te…
This paper attempts to develop a metaphor to explain knowledge and perhaps the basic construct of knowledge management, in a way that might add to the practical understanding of organisational knowledge.
Knowledge is a resource that is valuable to an organization's ability to innovate and compete. It exists within the individual employees, and also in a composite sense within the organization. According to the resourcebased view of the firm (RBV), strategic assets are the critical determinants of an organization's ability to maintain a sustainable competitive advantage. This paper will combine …
The purpose of this paper is to report the findings of a study on the management of intellectual capital in Fortune Motors. It intends to highlight how an automobile service firm apply dynamic knowledge management concept to create new service processes which resulted in breaking through the bottleneck of profit loss
Knowledge flows and business processes cannot be separated because knowledge is inputted and outputted through business processes. Knowledge flows inherit the feature and appearance of corresponding business processes; therefore, one can identify problems within business processes by analyzing corresponding knowledge flows. The methodology is composed of the following sections: knowledge mappin…
This study is motivated by the question ‘‘how do organizational routines influence the three knowledge management processes of acquisition, creation, utilization and sharing?’’ and accordingly it seeks to address this issue.
This paper aims to discuss some of the debates that have surrounded knowledge management as a field since its inception in 1990s from the perspective of the dilemmas that they have raised regarding: the notion of knowledge management as a field in relationship to other cognate fields such as information management, and the implications introduced by different approaches and perspectives on mana…
Nowadays, outsourcing has proved to be an enterprise management strategy in the face of globalization and growing competition. The decision to outsource a business process for any organization has far-reaching consequences and risks. The purpose of this paper is to analyse the impact of business process management (BPM) and knowledge management (KM) on reduction of outsourcing risks and pitfalls.
The purpose of this paper is to describe the conversion of knowledge into value by examining the confluence of service-dominant logic (S-D logic), supply chain management (SCM), human resource management (HRM), and neuroeconomics. S-D logic suggests that knowledge is the raw material of value creation. SCM provides an organized foundation to study the conversion of raw materials into value. HRM…
The purpose of this paper is to assess electronic information transfer in logistics organizations. The paper approaches information transfer as an elemental component of contemporary business to business (B2B) processes.
The purpose of this paper is to assess electronic information transfer in logistics organizations. The paper approaches information transfer as an elemental component of contemporary business to business (B2B) processes.
The level of interest suggests that knowledge management needs to be taken seriously as an issue for information professionals and for the fields of librarianship and information science. Knowledge management is perceived to offer a substantial enhancement of the role of the information professional. However, the confusion, variations and concerns expressed indicate that knowledge management i…
Based on the knowledge management (KM) perspective, innovation diffusion theory and technology-organization-environment framework, the purpose of this paper is to develop a research model to investigate the influence of technological (information technology (IT) support and IT effectiveness), organizational (top management support, sharing culture, and reward system) and environmental (competit…
Drawing from knowledge-based view and balanced scorecard approach, this study seeks to develop an integrative model to examine the influence of two knowledge management (KM) strategies, codification KM strategy and personalization KM strategy, on the multi-stage KM evolution (KM adoption, implementation and institutionalization stages), which in turn affects balanced scorecard outcomes (financi…
This paper introduces the concept of maritime logistics value as one of the most significant strategic goals that maritime operators want to achieve. The value is reflected in operational efficiency (e.g. reducing lead time and business costs) and service effectiveness (e.g. flexibility, responsiveness and reliability in the service). Drawing from key theories and practices in strategic man…
Purpose – The purpose of this paper is to investigate the microfoundations of customer knowledge acquisition during logistics innovation development. Specifically, the authors explore the activities and behaviors of employees with customer contact (i.e. boundary-spanning employees (BSEs)) to deepen and broaden their knowledge about customers for the development of innovations. Design/meth…
Perspectives on Human Capital and Assets goes beyond the current literature by providing a platform for a broad scope of discussion regarding HC&A, and, more importantly, by encouraging a multidisciplinary fusion between diverse disciplines.
This paper aims to summarise the scope, methodology and main findings of a doctoral thesis about business transformation in Latin America taken from a project management (PM) and communities of practice (CoP) perspective.
The purpose of this paper is to examine the process of innovation management in the eighteenth century in the context of the search for precision time keeping in the watch making industry. In particular it looks at how knowledge was managed and transferred among interested stakeholders in the process