When Execution was first published in 2002, it changed the way we did our jobs. By analysing the discipline of getting things done, it helped thousands of business people to make the final leap to success. Now, Larry Bossidy and Ram Charan reframe their empowering message for a world in which the old rules have been shattered and radical change is becoming routine. For the foreseeable future: -…
Facilitation can provide a key route to creating buy-in to the need for change and associated change initiatives. But, this only happens when facilitation is used in the right way. The authors outline the guiding principles of facilitation that every change leader needs to understand to successfully drive change.
This book will make the principles of…
What do Indian tractors and iconic America ice-cream companies have in common? Why are leaders of Unilever, Nestlé, and many other global companies redefining their futures? Why does this matter to you? The world is shifting and it’s fast and furious. The world is more connected every day. Global challenges are multiplying – and the institutions that we expect to take care of these issues…
A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to…
Companies have excelled by treating customers as "markets of one"-offering them personalized buying experiences. But in managing talent, most firms still use one-size-fits-all HR practices. With today's diverse workforces, this approach is preventing organizations from attracting, retaining, and leveraging top talent.n Workforce of One, Susan Cantrell and David Smith show how exceptional compan…
For the first time, this handy, readable book brings together selected concepts, processes and techniques from eighteen most widely-used public short, intensive skill-oriented workshops developed in the five years by Asia's most dynamic and sought-after seminar leader - Jimmy Low. Based on workshops covering a board spectrum of managerial skills ranging from assertiveness training to zero-base…
Membesarkan perusahaan bukan perkara mudah. Mempertahankan perusahaan yang besar juga tak kalah sulitnya. Organisasi yang besar cenderung seperti gajah tambun yang bergerak lamban. Padahal, dalam dunia bisnis yang semakin lincah dan dinamis, kelambanan bisa menjadi awal dari kepunahan. Sejarah telah mencatat begitu banyak organisasi besar kelas dunia yang telah berbisnis selama puluhan tahun ti…
The international bestseller that will help you transform your personal and professional life by changing the way you think. Today, the pressure to achieve is intense. To be at our best, we need our minds working at peak potential. But unless you train it, your mind stays on autopilot, stuck in unhealthy thought patterns that lead to self-sabotaging habits and behaviors. As with your body, you…
The key to success in life and business is to become a master at Conversational Intelligence. It?s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brin…
Once the decision to go mobile has been made in a learning organization, at first glance it may seem as though the hardest decision has been made. Soon after this path is chosen, though, reality sets in. There are a lot of things to consider as you work to build your initial learning content for the many varieties of mobile devices. From strategy and design, to development, delivery and beyond,…
Somehow we’ve come to believe that creativity is reserved for the chosen few: the poets, the painters, the writers. The truth is creativity is in all of us and re-discovering it is the key to unlocking your fullest potential. is a book that pushes us beyond our traditional thought patterns. Unthink is a book that will inspire everyone to realize that we are capable of so much more than w…
Managing change is a vital skill in any forward-thinking organization. 10 Steps to Successful Change Management outlines a 10 step approach to handle any type of change. This book will help you understand why change happens, assess the different impact scenarios, assemble the right change management team, put a strategy in place, measure success, and more.
This highly accessible, comprehensive resource shares the passions and key lessons from an all-star cast of respected training professionals. The authors covers a range of training topics, from designing, writing, delivering, measuring, and managing training to developing business acumen. They have divided the book into five sections (Designing Training, Delivering Training, Workforce Performan…
Recognizing a significant need to continually update the current body of knowledge on management development with the latest innovations in high quality research and practice in various parts of the globe, this book provides the most comprehensive and up-to-date work on the state of research and practice in management development. Hill and Stewart provide examples of both management developmen…
A new style of leader is emerging from the world’s most successful organizations. These dynamic men and women are driven by possibilities and absolutely committed to mutual values. Excited, creative, and alert, they are the new change makers. Imagine: an army of these outstanding leaders running your organization. The Organizational Champion is a priceless tool for enacting positive change…
The balanced scorecard (BSC) is increasingly the strategic business tool of choice for many organizations. One of the four components of the BSC, "learning and growth" is largely misunderstood, underutilized, and ineffectively applied. The BSC framework provides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish…
The paper reports on public sector organisations’/institutions’ work to develop knowledge management and intellectual capital statements. Building on experiences collected during 2001-2002 where 26 public sector institutions in Denmark sought to develop intellectual capital statements, this paper discusses their experiences and in particular, it addresses the role of intellectual capital in…
The purpose of this paper is to analyse the types and the nature of innovations developed by small companies in a traditional service sector, as well as the ways that innovations impact their strategic capabilities.
The purpose of this article is to ascertain how the forces of globalization affect current organizational designs, particularly the relationship between rapid technological change, global uncertainty, and careless organizational decision-making.
This paper aims to examine the more militant response of a minority of workers to collective redundancy and restructuring in Britain since 2007
Collaborative Forecasting and Replenishment (CFAR) is a new interorganizational system that enables retailers and manufacturers to forecast demand and schedule production jointly. The capabilities of CFAR exceed those of the traditional ED1 because CFAR allows exchange of complex decision support models and manufacturerhetailer strategies. The proponents of CFAR claim that the fastest way for r…
Knowledge is a resource that is valuable to an organization's ability to innovate and compete. It exists within the individual employees, and also in a composite sense within the organization. According to the resourcebased view of the firm (RBV), strategic assets are the critical determinants of an organization's ability to maintain a sustainable competitive advantage. This paper will combine …
Knowledge flows and business processes cannot be separated because knowledge is inputted and outputted through business processes. Knowledge flows inherit the feature and appearance of corresponding business processes; therefore, one can identify problems within business processes by analyzing corresponding knowledge flows. The methodology is composed of the following sections: knowledge mappin…
This study is motivated by the question ‘‘how do organizational routines influence the three knowledge management processes of acquisition, creation, utilization and sharing?’’ and accordingly it seeks to address this issue.
This paper aims to discuss some of the debates that have surrounded knowledge management as a field since its inception in 1990s from the perspective of the dilemmas that they have raised regarding: the notion of knowledge management as a field in relationship to other cognate fields such as information management, and the implications introduced by different approaches and perspectives on mana…
The purpose of the study is to describe the activities initiated based on participation in a quality award process and with the intention to improve performance.
This study addresses the impact of the external environmental context of individual organizations on their internal structures and service configurations, as they attempted to adapt to a changing political economy, via an examination of a portion of the Georgia child welfare system’s response to the introduction of the principles of managed care. Based, in part, on Hasenfeld’s (1992) notion…
There are gaps in the countries of Africa between basic universal health care and what is provided. Educating those who are trying to help is important to bring about change. Recently, there are many organizations and individuals responding to those needs, including governmental and non-governmental organizations (NGO). These entities strive to improve the conditions of the African people by pr…
This paper aims to present how the success of inter-organizational systems (IOS) implementation projects can be increased by aligning the different incentives of buyers and suppliers.
The study sets out to explore the use of an iterative approach for designing distribution chain in an agile virtual environment; in an agile virtual environment, quick adaptation to changing market situation and automation of supply chain management processes are essential.
By constantly working in environments with high degree of uncertainty, humanitarian organizations end up becoming specialists in the implementation of agile systems. Their counterparts in profit-making organizations have a lot to learn from them in this domain. Volatility of demand, imbalance between supply and demand and disruptions are all factors that affect commercial supply chains and call…
The concept of supply chain orientation (SCO) has been described in multiple ways in previous research. The purpose of this paper is to integrate previous descriptions and further develop the structural element of SCO including the areas of organizational design, human resources, information technology, and organizational measurement.
The purpose of this paper is to propose a wage incentive plan for branch managers of multi-branch firms. The incentive payment is calculated according to each branch’s performance and its relative rank, taking into consideration commonvariables, regional variables andmanagerial skill variables.
Within the service industry, the serviceperson enhances customer loyalty by increasing customer benefits and decreasing customer costs, but is also embedded within and influenced by the organizational context. Thus, the influence of a serviceperson’s orientation may differ or even conflict with the organization’s orientation. There are two purposes to this paper. The paper first aims t…
The purpose of this study is to attempt to analyze how the distance of analogies used during the strategy formulation process is a critical driver used to explain the different scopes of implemented changes