Performance consulting : A Strategic Process to Improve, Measure, and Sustain…

In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes fo…

Charisma : the secrets of making a lasting impression

Edisi

-

ISBN/ISSN

978-0-273-76158-7

Deskripsi Fisik

viii, 244 p., 21 cm; index ; notes

Judul Seri

-

No. Panggil

LC 175 LEI c

Implementing an intellectual capital framework in practice

The purpose of this paper is to analyse the transition from measurement to management in relation to intellectual capital (IC). It aims to understand the relationships between measurement of IC and operational activities, strategies and context.

Identifying critical performance indicators and suitable partners using a ben…

Overall, the UK’s representation in the top 100 in the Times Higher Education World University Rankings has declined since 2011. The basic rationale of the project is to improve performance of universities generally and their standings in rankings particularly. The paper aims to discuss these issues.

System reliability for a multistate intermodal logistics network with time wi…

Network structures have been diffusely adopted in logistics systems, where the most critical target is completing the delivery within the promised timeframe. This paper focuses on a single commodity in a multistate intermodal logistics network (MILN) with transit stations and routes to involve three parameters: a route’s capacity, delivery time and time window. There is a carrier along each r…

Sustainability assessment of food chain logistics

Food chain logistics plays an important role in the sustainability performance of the food sector. Therefore, project SCALE (Step Change in Agri-food Logistics Ecosystems) started as a collaborative international project, aiming for tools and frameworks for the food sector to make a step change in operational practices. A sustainability framework is introduced to propose a structured and ration…

Ship-berth link performance evaluation: simulation and analytical approaches

In this paper we consider the performance evaluation of ship-berth link in port. The efficiency of operations and processes on the ship-berth link has been analysed through the basic operating parameters such as berth utilization, average number of ships in waiting line, average time that a ship spends in waiting line, average service time of a ship, average total time that a ship spends in por…

Quality indicators and capacity calculation for RoRo terminals

Road freight transportation has increased dramatically over recent years along with its impacts such as congestion, noise, and pollution. As a result, European and US governments have started policies to promote alternatives to road transportation, such as logistic chains containing a Short Sea Shipping (SSS) link. Road is, by definition, a more flexible means of transportation than shipping, w…

Optimum throughput and performance evaluation of marine terminals

The performance of marine terminals has generally been evaluated by comparing their actual throughputs with their optimum throughputs. The engineering approach that generally has been used to determine optimum throughputs may be appropriate when terminals have natural hinterlands. In a deregulated (competitive) environment in which the natural hinterlands of marine terminals have become diffuse…

Operational performance evaluation of major container ports in the Asia- Paci…

If international container ports are to gain a proper appreciation of their various advantages, disadvantages and potential opportunities in a globally competitive environment, it is essential that they conduct effective evaluation of their operational performance. The present study applies five models of data envelopment analysis (DEA) to acquire a variety of complementary information about th…

Lean and green in the transport and logistics sector – a case study of simu…

The transport and logistics sector is of vital importance for the stimulation of trade and hence the economic development of nations. However, over the last few years, this sector has taken central stage in the green agenda due to the negative environmental effects derived from its operations. Several disciplines including operations research and sub-areas of supply chain management such as gre…

Enhanced logistics service provider framework for higher integration and effi…

The concept of maritime logistics results from the convergence of maritime transport and supply chains. The paper aims to propose an enhanced logistics service provider (LSP) framework which facilitates LSPs to integrate supply chains in an optimal manner by utilising their unique expertise and experience. In the framework, the enhanced LSP serves as the single contact point for shippers and as…

Assessing a cross-border logistics policy using a performance measurement sys…

For the most rapidly growing economic entity in the world, China, a new logistics operation called the indirect cross-border supply chain model has recently emerged. The primary idea of this model is to reduce logistics costs by storing goods at a bonded warehouse with low storage cost in certain Chinese regions, such as the Pearl River Delta (PRD). This research proposes a performance measurem…

Organisational performance improvement through quality award process particip…

The purpose of the study is to describe the activities initiated based on participation in a quality award process and with the intention to improve performance.

Designing a knowledge management performance framework

Edisi

Volume 4 . Number 4 . 2000 . pp. 303±310

ISBN/ISSN

1367-3270

Deskripsi Fisik

8 p.

Judul Seri

Journal of Knowledge Management

No. Panggil

ATC MG GOO d

Model of the Port Performance Metrics in Ports by by integration six sigma an…

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

30 p.

Judul Seri

International Journal of Quality & Reliability Management

No. Panggil

ATC MG RID m

Comparing port performance : western european versus eastern asian ports

Edisi

Vol. 42 Iss 5 pp. 490 - 512

ISBN/ISSN

0960-0035

Deskripsi Fisik

25 p.

Judul Seri

International Journal of Physical Distribution & Logistics Management

No. Panggil

ATC PO FEN c

Knowledge management, innovation and firm performance

Edisi

VOL. 9 NO. 3 2005

ISBN/ISSN

1367-3270

Deskripsi Fisik

28 p .

Judul Seri

Journal of Knowledge Management

No. Panggil

ATC MG DAR k

Beyond performance management

Edisi

-

ISBN/ISSN

978-1-4221-4195-3

Deskripsi Fisik

336 p.

Judul Seri

-

No. Panggil

TXT MG HOP b

Corporate governance, organization and the firm

Edisi

-

ISBN/ISSN

978 1 84720 820 0

Deskripsi Fisik

xi, 243 p.

Judul Seri

-

No. Panggil

TXT MG MOR c

CEO Talk : IPC Towards World Class Port

Edisi

CEO Talk 2017

ISBN/ISSN

-

Deskripsi Fisik

43 p.

Judul Seri

-

No. Panggil

PPT PO ELV c

Supply chain management: a strategic perspective

Edisi

Vol. 22 Iss 6 pp. 614 - 6312

ISBN/ISSN

-

Deskripsi Fisik

30 p.

Judul Seri

International Journal of Operations & Production Management

No. Panggil

ATC LO WIS S

Analytical model for performance measurement in healthcare sector of Punjab

The aim of this paper is to develop a model for analyzing the performance of health care service providers using analytical modeling.

Reverse logistics in Czech companies: increasing interest in performance meas…

The purpose of this paper is to explore whether Czech companies believe that value is being generated by reverse logistics (RL), and whether (and how) they track its costs and benefits. The quality of performance measurement of RL was related to three corporate attributes. The findings were then compared to the results of an older study to describe developments over the past five years, and to …

A study into leadership and management competencies predicting superior perfo…

This paper aims to present a summary of a study to identify the competencies of effective leadership and management in the British Royal Navy (RN).

Determinants of port performance and efficiency

Studies that have identified the various factors influencing a port’s performance and efficiency are few. Furthermore, these studies have failed to quantify the relative contributions of these factors to overall port performance and efficiency. This article attempts to fill this gap by establishing a model of port performance and efficiency. Specifically, it aims to specify and empirically te…

How supply chain oriented is the port sector?

Edisi

-

ISBN/ISSN

0925-5273

Deskripsi Fisik

14 p.

Judul Seri

Int. J.ProductionEconomics

No. Panggil

ATC PO TON h

A multi-stage analysis of antecedents and consequences of knowledge managemen…

Drawing from knowledge-based view and balanced scorecard approach, this study seeks to develop an integrative model to examine the influence of two knowledge management (KM) strategies, codification KM strategy and personalization KM strategy, on the multi-stage KM evolution (KM adoption, implementation and institutionalization stages), which in turn affects balanced scorecard outcomes (financi…

An evaluation of free trade port zone in taiwan

This study focused on the development of FTPZs in Taiwan and examined factors influencing business activities in FTPZs and their degree of importance for improving the operational environment in FTPZs. A performance assessment of companies since operating their businesses in FTPZs was also undertaken. Data for the study were obtained from a questionnaire survey distributed to MNCs operating in …

Strategic levers of port authorities for industrial ecosystem development

Major ports such as Rotterdam, Antwerp, Houston and Singapore’s Jurong Port host large industrial complexes of (petro)chemical and other energy-intensive process industry firms. Port authorities face the challenge to contribute to both greater international competitiveness and better environmental performance of these complexes. The development of industrial ecosystems, in which firms located…

Advocacy to Promote Logistics in Humanitarian Aid

Purpose – This paper aims to examine some of the more effective means of advocacy focused on promoting the unique role of logistics in the delivery of much needed humanitarian aid, and outlines some of the challenges as experienced in the outcomes of recent disasters such as the Indian Ocean Tsunami 2004. Design/methodology/approach – The paper draws from the limited literature availabl…

Logistics Performance Measurement in The Supply Chain: A Benchmark

Purpose – The purpose of this paper is to describe the state of logistics performance measurement in corporations based in the USA. Design/methodology/approach – A triangulation approach is used, including, a Delphi study involving more than 100 practitioners, academics, and consultants identified as logistics experts; personal interviews conducted with 55 executives of 20 firms identif…

Cusum modelling of the dynamics of process performance improvement programmes

To evaluate the Cusum model as a means of rapid trend detection and dynamic response classifier in a low signal/noise environment.

Dyadic integration of the performance management process: A delivery service …

The purpose of this paper is to explore how to integrate the performance management (PM) process of delivery service in customer/supplier dyads.

Applied process knowledge and market performance: the moderating effect of en…

Challenges the idea of an unconditional and positive influence of knowledge on performance without regard to environmental uncertainty. Focuses on applied process knowledge spanning the supply chain (i.e. considers supplier, internal, and customer sources). A survey of 208 manufacturing firms found the association between applied process knowledge and firm market performance is positive and sta…

Boundary-spanning interfaces between logistics, production, marketing and new…

Investigates performance relationships for interfunctional process integration and specific logistics interface capabilities. The results indicate that competitive advantage is more likely to emanate from interfunctional process integration rather than individual function (sub) optimization. Logistics’ unique role as a boundary spanning interface between marketing, production, and new product…

The effect of just-in-time with customers on organizational design and perfor…

Edisi

Vol. 10 Iss 1 pp. 37 - 58

ISBN/ISSN

-

Deskripsi Fisik

26 p.

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO RIC t

Boundary spanning interfaces between logistics, production, marketing and new…

Investigates performance relationships for interfunctional process integration and specific logistics interface capabilities. The results indicate that competitive advantage is more likely to emanate from interfunctional process integration rather than individual function (sub) optimization. Logistics’ unique role as a boundary spanning interface between marketing, production, and new product…

Firm-wide integration and firm performance

This paper is intended to extend previous research by exploring the scope of integration and its impact on firm performance. In addition to, examining dyadic integrative relationships, the research also looks at firm-wide process-oriented integration.

Integrated logistics: achieving logistics performance improvements

Presents the results of a recent survey of logistics executives concerning their perceptions regarding integrated logistics. Focuses discussion on an assessment of the current level of implementation of the integrated logistics concept among US firms and provides support for a relationship between integration and logistical performance improvements. Reveals that the results have significant man…

Logistics service performance contracts: design, contents and effects

The purpose of this paper is to explore how the performance management (PM) process may be affected by the design and contents of logistics service performance (LSP) contracts between customer and supplier.

Performance measurements in the greening of supply chains

In response to increasing demands on improved environmental performance, companies need to develop their capabilities in assessing the environmental performance of their operations. Knowledge among practitioners as well as solid research results in this area is lacking. This paper aims to present a framework of dimensions, which are important to consider regarding environmental measurement in s…

Logistics service providers and corporate social responsibility: sustainabili…

The purpose of this paper is to present a content analysis of corporate social responsibility (CSR) reports published by logistics service providers (LSPs), and to analyse factors influencing the level and scope of reporting. In order to address this objective, the authors show to what extent various social and environmental categories are covered in the CSR reports. The authors also investigat…

The purpose and focus of environmental performance measurement systems in log…

Environmental performance measurement systems (EPMS) in supply chains are increasingl important.The aim of this paper is to investigate the purposes of having an EPMS in logistics and inwhat ways the purpose of an EPMS can influence its focus in the supply chain.

Making sense of green logistics

The purpose of this paper is to critically evaluate whether or not greening efforts are dependent on a higher level company-wide sustainability strategy to be carried out and whether or not greening efforts lead to any changes in logistics effectiveness and logistics efficiency.

Stakeholder perceptions of green marketing: the effect of demand and supply i…

The purpose of this paper is to extend the stream of thought regarding the concept of demand and supply integration (DSI) within the domain of environmental responsibility and green marketing.

Benchmarking of logistical operations based on a causal model

In the domain of supply chain management or logistics, there exists a large gap between the needs of companies and the wealth of available best practices. To remedy this situation, we have built a causal model. This causal model relates the use of best practices to the resulting performances, grouped under four main objectives: flexibility, reaction time, quality and cost. Furthermore, based on…

Benchmarking supply chain operations

Over the last decade or so a number of significant research studies have focused on the characteristics of an excellent supply chain. These studies have shifted the emphasis from operational to strategic considerations. The practice of supply chain management has also broadened to include both operational and strategic concerns. A framework was developed to evaluate both the operational and str…

Port evolution and performance in changing logistics environments

In recent years there have been significant changes to the logistics environment in which ports operate, which is now focused on supply chain management, global networking and customer orientation practices. Furthermore, ports have adopted different strategies concerning their level and form of integration into supply chains, service quality and provision of value-added activities. Traditional …

Chapter 22 port performance : an ecomonics perspective

This chapter presents methodologies for evaluating the economic performance of a port. This performance may be evaluated from the standpoint of technical efficiency, cost efficiency and effectiveness by comparing the port’s actual throughput with its economic technically efficient, cost efficient and effectiveness optimum throughput, respectively. The port’s economic performance may also be…