The purpose of this article is to evaluate the service requirements of dedicated container terminals (DCTs). In this article, the service attributes (SAs) of DCTs were first discussed. A fuzzy analytic hierarchy process model was then constructed to measure the users’ perceived importance and dissatisfaction for each of the SAs. Based on these two measurements, a revised importance-performanc…
Increasingly, how well organisations innovate is becoming the single most important issue in determining their ultimate success. Referen- cing a variety of cases primarily drawn from governmental organisations, this paper argues that the key to successful innovation imple- mentation rests on the convergence of three different factors. First, an innovation must be properly framed in terms of sta…
Using a unique data set of individual shipments, port characteristics, and actual freight charges, we examined potential factors within management controls that affect the attractiveness of a port for containerized shipments. We hypothesized that the importance placed on each factor varies by the size of the shipper. We find support for our hypotheses that large shippers emphasize the factors a…
This paper aims to establish the main factors that underlie store attributes, to examine which exert the greatest influences on the achievement of a maximum level of customer satisfaction. This study seeks to determine if there are significant differences not only in the factor compositions but also in their influence on customer satisfaction, depending on the country of residence of focal cust…
This paper aims to investigate user preferences for the information systems in order to achieve user satisfaction by using conjoint analysis.