Every manager is responsible for providing employees with feedback about their performance - both praise and suggestions for improvement. Yet too often, feedback misses the mark. It is either too vague or too late or it is not given at all. Feedback is important. It is a powerful yet underused management skill. It builds trust in relationships, contributes to professional growth, and recognizes…
Kritik memang bukan sesuatu yang mudah untuk diterima, walaupun bila ditanya, hampir sebagian besar orang akan mengatakan bahwa kritik itu diperlukan untuk membangun diri dan memajukan bisnis. Jarang sekali kita menemukan hal mengenai kritik ini dibahas, alasannya mungkin karena sesuatu yang tidak disukai itu lebih baik jangan dibahas, disimpan saja di dalam hati. Bila hanya disimpan saja, maka…
Toastmasters, a name synonymous with public speaking, is dedicated to developing its members? communication and leadership skills. Now Distinguished Toastmaster Jeremey Donovan and Public Speaking World Champion Ryan Avery break down the winning speeches from Toastmasters? prestigious annual competition?providing you with tips and techniques guaranteed to improve your speaking, presentation, an…
The purpose of this paper is to present the current empirical research examining communication, compensation and logistics as elements of product crises management in retailing.
Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and sho…
Like a star baseball player, every good manager should aim to be a five-tool expert. Reading, writing, speaking, listening, and thinking are basic skills for any employee, but the manager who stands out is the manager who commands these skills. To improve your standing with your employees and superiors, it?s essential to understand each of these areas of communication. In The Manager?s Communic…
Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoro…
Apa pun bidang pekerjaan Anda, akan tiba masanya ketika Anda harus tampil menjelaskan sesuatu. Anda harus memberikan presentasi. Ketika itulah Anda harus tahu bagaimana cara memberikan presentasi yang mudah diingat, meyakinkan sekaligus inspiratif. Buku ini akan menunjukkan kepada Anda prinsip-prinsip penting dalam menyampaikan presentasi. Dengan demikian, Anda bisa memperbaiki keterampilan …