While transport seems to be increasingly constrained in its mission to supply services which are continuous, costless and available in all directions, the telecommunications system seems to have no such constraints and to be developing ever more rapidly in terms of inter‐connectivity, falling costs and multi‐directionality. It would seem to be impossible to contemplate the future demand for…
Talk is powerful. Engaging in the right conversation at the right time is key to both personal and organizational success. And it isn’t just ‘difficult’ conversations that matter. The Four Conversations clearly demonstrates it is the everyday dialogue we have with one another that is critical.Armed with a solid body of research and their own first-hand observations, Jeffrey and Laurie For…
This paper aims to investigates the argument that the financial case for continued internationalisation by telecommunication companies is unclear with respect to Deutsche Telekom, a leading international telecommunications company.
Perhaps the most critical issue facing seaports is their survival and growth in today’s highly competitive environment. Seaports are facing challenging times as the once monopolistic position of having captive markets diminishes. This situation is being replaced by growing sections of the hinterland now being considered by competing seaports as being contestable. In effect, for many business …
Explores how firms can use time‐based strategies within their distribution operations. Exploratory results are presented detailing strategic distribution responses employed to meet competitive challenges and gain competitive advantages. These firms have proactively worked to make their operations more flexible and allow them to respond more quickly to customer requests. They have developed ca…
Highlights insights gained from five years of operating experience in a logistics partnership between a large US retailer and a provider of international logistical service. The insights gained from this partnership show that a third-party logistics provider can help a firm achieve substantial results. The path to achieving these results is not without its difficulties, but many of these proble…
The purpose of this paper is to describe miscommunication about the ubiquitous term “supply chain visibility” (SCV), to propose a precise definition for it and identify its salient characteristics.
A survey carried out among all 3,800 employees of a UK logistics and distribution business revealed generally high levels of employee satisfaction, but also opportunities to improve the working lives of employees and the profitability of the company. Founded in 1925, Palmer and Harvey, of Hove, East Sussex, was placed second in a Management Today survey of the UK’s top 100 privately owned com…
At the beginning of 1992, the European Commission inaugurated its second DRIVE R&D programme to examine the benefits of implementing various Advanced Transport Telematic applications. METAFORA, one of the projects funded within this programme, was initiated by a consortium of 14 organizations. The objective of this project was to assess the applicability of mobile data communications (MDC) us…
The purpose of this study is to analyse the extent of the integration between manufacturers and third party logistics (TPL) providers at present and how the integration is expected to develop in the near future. The focus is on studying what tasks are part of the cooperation, what information and communications technology (ICT) tools are used for support, and what types of services are supplied…
Discusses the effect of electronic commerce on the management of the supply chain. Particular emphasis is placed on electronic data interchange (EDI). EDI has in the past been confined to larger companies. However, as more companies are becoming switched on to the benefits, so it is becoming a prerequisite for all businesses. The benefits and costs associated with electronic commerce are highli…
State‐of‐the‐art communications are fast becoming a necessity in today′s international freighting and transportation industries. Sophisticated logistics chains, offering a fast and flexible response to customer demands, require an accurate flow of information for tracking, planning and control. From the outset, many sectors of the shipping and containerization industries saw EDI as a …
While the effect of communication apprehension on a multitude of psychological and performance variables has been studied in many other disciplines, it has not been extensively examined by sales researchers. This article considers communication in the sales transaction from the perspective of communication apprehension, and investigates the role of communication apprehension as an indicator of …
This article starts with describing what the surplus value of modeling is for the processes of selection, implementation and optimization of human resource (HR) systems in terms of money, time and quality. The second part explains the architecture of the HR model. Eight components are defined: organization; human resource logistics; compensation and benefits; employability management; relatio…