Ditapis dengan
Customer service in emergency relief chains
The purpose of this paper is to explore, analyse and discuss the published concepts of “the customer” and “customer service” in the context of managing international emergency relief chains.
- Edisi
- Vol. 39 No. 6, 2009 pp. 486-505
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 24 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC MG OLO c
Utilization of time-based strategies: Creating distribution flexibility/respo…
Explores how firms can use time‐based strategies within their distribution operations. Exploratory results are presented detailing strategic distribution responses employed to meet competitive challenges and gain competitive advantages. These firms have proactively worked to make their operations more flexible and allow them to respond more quickly to customer requests. They have developed ca…
- Edisi
- Vol. 15 Issue: 2, pp.54-60
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 p.
- Judul Seri
- International Journal of Operations & Production Management
- No. Panggil
- ATC LO DAU u
Managers' Perceptions of NAFTA
Canadian and United states managers identified NAFTA‐related benefits and threats. These factors were related to the managers' overall perceptions of the effect of NAFTA on firm performance. Results indicated that NAFTA's perceived benefits include increased access to the Mexican market and to other Latin American markets, improved customs procedures, and increased effectiveness and efficienc…
- Edisi
- Vol. 8 Issue: 2, pp.33-46
- ISBN/ISSN
- -
- Deskripsi Fisik
- 16 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO COO m
Supplier relationship management as a macro business process
Increasingly, supplier relationship management (SRM) is being viewed as strategic, process-oriented, cross-functional, and value-creating for buyer and seller, and a means of achieving superior financial performance. This paper seeks to describe a macro level cross-functional view of SRM and to provide a structure for managing business-to-business relationships to co-create value and increase …
- Edisi
- Vol. 17 Iss 3 pp. 337 - 352
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Supply Chain Management: An International Journal
- No. Panggil
- ATC LO SCH s
From task-based to competency-based : a typology and process supporting a cri…
Organizational effectiveness today depends largely on the ability to activate, share and transform the intellectual capital of the company into sustainable and difficult-to-imitate competitive advantage. This paper seeks to develop a competency typology that integrates previous definitions and frameworks from the literature and to propose a methodology for identifying competencies to aid the …
- Edisi
- Vol. 39 No. 3, 2010 pp. 325-346
- ISBN/ISSN
- 0048-3486
- Deskripsi Fisik
- 24 p.
- Judul Seri
- Personnel Review
- No. Panggil
- ATC MG SOD f
Searching for competitive advantage through sustainability: A qualitative stu…
Sustainability is becoming increasingly important in supply chains, particularly in those that function in highly competitive industries. The purpose of this paper is to understand more deeply the role sustainability plays within supply chains based on a qualitative study conducted in the New Zealand wine industry.
- Edisi
- Vol. 39 No. 10, 2009
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO GOL s
Emerald Article: An Empirical Examination Of The Contribution Of Capabilities…
Purpose – This paper aims to report on an investigation of logistics service provider (LSP) capabilities and how these capabilities contribute to LSP competitiveness in the context of China. Design/methodology/approach – This paper draws on work from economics and strategy on firm-level competitiveness, particularly the resource-based view, to develop and empirically examined 13 firm-sp…
- Edisi
- Vol. 40 Iss: 10 pp
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 21 p
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO LUI e
An empirical examination of the contribution of capabilities to the competiti…
This paper aims to report on an investigation of logistics service provider (LSP) capabilities and how these capabilities contribute to LSP competitiveness in the context of China.
- Edisi
- Vol. 40 Iss 10 pp. 847 - 866
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 22 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO LIU a
Unlocking the supply chain to build competitive advantage
Customer demands on manufacturers and retailers are increasing relentlessly. Spurred by the Internet's “click it and get it” value proposition, a growing number of consumers and business buyers want customized products, convenient ordering, and rapid fulfillment. Delivering against these rising expectations is not easy, however. This is especially true for traditional or incumbent compani…
- Edisi
- Vol. 11 Issue: 2, pp.1-8
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO WAL u
The strategic changes by adopting internet-based interorganizational systems
The objective of this paper is to investigate the strategic changes from adopting Internetbased Interorganizational Systems (IIOS) within the logistics industry.
- Edisi
- Vol. 30 No. 7, 2007 pp. 495-509
- ISBN/ISSN
- -
- Deskripsi Fisik
- 17 p.
- Judul Seri
- Management Research News
- No. Panggil
- ATC LO LAI t
Technology usage in the supply chain: the case of small 3PLs
In today’s supply chain management practices, a successful strategy depends increasingly on the performance of third party logistics (3PLs) providers as they play a key integrative role linking the different supply chain elements more effectively. Information and communications technology (ICT) has become an important element of 3PL competitive capability as it enables higher levels of supply…
- Edisi
- Vol. 17 Iss 1 pp. 55 - 74
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO EVA t
Role of logistics in enhancing competitive advantage: A value chain framework…
The purpose of this paper is to describe the issues, tradeoffs, and models relating to two important sets of problems that arise in supply chain management – complexities in extended supply chains and network coordination in globally dispersed supply chains. This paper highlights the role of logistics in enhancing the competitiveness of firms that operate a global supply chain.
- Edisi
- Vol. 39 Issue: 3, pp.202-226
- ISBN/ISSN
- -
- Deskripsi Fisik
- 27 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO CHO r
Role of logistics in enhancing competitive advantage: A value chain framework…
The purpose of this paper is to describe the issues, tradeoffs, and models relating to two important sets of problems that arise in supply chain management – complexities in extended supply chains and network coordination in globally dispersed supply chains. This paper highlights the role of logistics in enhancing the competitiveness of firms that operate a global supply chain.
- Edisi
- Vol. 39 Issue: 3, pp.202-226
- ISBN/ISSN
- -
- Deskripsi Fisik
- 27 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO BHA r
Role of benchmarking as a competitive strategy: the logistics experience
As companies strive to create better value for their customers in today’s competitive marketplace, managers are begining to realize the important role logistics plays. As they seek new ways to compete, one technique that has made headlines in the management community is benchmarking. Discusses the use of benchmarking in logistics in a few companies. Highlights the processes used, the obstac…
- Edisi
- Vol. 26 Issue: 2, pp.4-22
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 p .
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO BAG r
Retail service-based operant resources and market performance
The service‐dominant logic (SDL) concept is reshaping the view of business‐to‐business research and practice. Thus, understanding the role of knowledge‐based operant resources, a key component of the SDL paradigm, in the ability of supply chains to shape competitive advantage and performance outcomes is vital. Further, operant resources have a hierarchical structure, with differing effe…
- Edisi
- Vol. 23 Issue: 3, pp.408-434
- ISBN/ISSN
- -
- Deskripsi Fisik
- 29 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO GLE r
Information technology trends in logistics
One of the enabling factors of effective supply‐chain management is the effective use of information technology (IT). Highlights a number of IT trends which can be grouped together as four key themes. These four key themes affect the way in which technology is used to support logistics operations in order to deliver competitive advantage. Shows how some of these themes have been developed and…
- Edisi
- Vol. 8 Issue: 6, pp.32-37
- ISBN/ISSN
- -
- Deskripsi Fisik
- 8 p.
- Judul Seri
- Logistics Information Management
- No. Panggil
- ATC LO HAM i
Exploring future competitive advantage through sustainable supply chains
The paper’s purpose is to outline the potential competitive advantage firms can create through the creation of a sustainable supply chain, and to describe potential measures for managers to use.
- Edisi
- Vol. 37 No. 9, 2007 pp. 763-774
- ISBN/ISSN
- -
- Deskripsi Fisik
- 19 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO DAV e
Exploiting SCM as source of competitive advantage: the importance of cooperat…
The majority of studies on supply chain management (SCM) emphasize the importance of cooperative relationships for improving the integration of business processes into a supply chain. It seems accepted that SCM will be a source of competitive advantage if, and only if, firms that participate in it formalize a strategic partnership between each other beforehand. This article questions whether …
- Edisi
- Journal, Vol. 15 Issue: 2, pp.92-100
- ISBN/ISSN
- -
- Deskripsi Fisik
- 11 p.
- Judul Seri
- Competitiveness Review: An International Business Journal
- No. Panggil
- ATC LO PAC e
Examining the impact of reverse logistics disposition strategies
The objective of this paper is to empirically examine the impact that different disposition strategies have on strategic performance in the reverse logistics process. This research also includes the role of the returns policy in the customer decision-making process as a foundation for determining the appropriate disposition strategy.
- Edisi
- Vol. 38 No. 7, 2008 pp. 518-539
- ISBN/ISSN
- -
- Deskripsi Fisik
- 25 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO RIC e
Disintegration and re-integration: logistics of the twenty-first century
The traditional hierarchical model of command and control that served through the U.S. Industrial Revolution has undergone significant change in the past decade. Part of the changes have been prompted by global alliances of business partners. Other changes are the result of new enabling information technology that dramatically alters the role of information in the corporation. Still other cha…
- Edisi
- Vol. 4 Issue: 2, pp.1-12
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO POW d
Competitive strategies and manufacturing logistics: An empirical study of Hon…
Sets out an exploratory study to give an alternative viewpoint of manufacturing logistics.
- Edisi
- Vol. 35 No. 1, 2005 pp. 20-43
- ISBN/ISSN
- -
- Deskripsi Fisik
- 27 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO CHA c
Characteristics of supply chain management and the implications for purchasin…
The concepts of a supply chain and supply chain management are receiving increased attention as means of becoming or remaining competitive in a globally challenging environment. What distinguishes supply chain management from other channel relationships? This paper presents a framework for differentiating between traditional systems and supply chain management systems. These characteristics a…
- Edisi
- Vol. 4 Issue: 2, pp.13-24
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO ELL c
Changing perspective of capabilities in the dynamic supply chain era
A review of the literature reveals that previous research on capabilities has been limited to static capabilities and have largely been firm-centric, which neglect today’s evolving supply chain environment. To address this shortcoming, this paper aims to explore dynamic supply chain capabilities (DSCCS) as a path to achieving sustainable competitive advantage.
- Edisi
- Vol. 21 No. 2, 2010 pp. 180-206
- ISBN/ISSN
- -
- Deskripsi Fisik
- 30 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO FUG c
Achieving competitiveness through logistics
Logistics management has always been concerned with lead‐times. In particular, the order‐to‐delivery cycle has been seen as a major element in the customer service process. However, companies are now increasingly coming to recognise that the way in which ‘time’ is managed throughout the logistics system ‐ from procurement of materials through to the receipt of payment for goods so…
- Edisi
- Vol. 2 Issue: 1, pp.1-11
- ISBN/ISSN
- -
- Deskripsi Fisik
- 13 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO PER a
Transportation effectiveness and manufacturing firm performance
Transportation is considered an important element of logistics and supply chain success. Yet it is often ignored as a source of competitive advantage. In this study, structural equation modeling is used to examine the impact of inbound and outbound transportation performance in terms of meeting delivery schedules and providing a timely reply to inquiries on the firm's ability to achieve produ…
- Edisi
- Vol. 15 Issue: 2, pp.31-50
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 p .
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO TRA t
The impact of information technology on the competitive advantage of logistic…
This paper seeks to examine the impact of information technology (IT) on the competitive advantages of third-party logistics (3PL) firms in China.
- Edisi
- Vol. 106 No. 9, 2006
- ISBN/ISSN
- -
- Deskripsi Fisik
- 26 p.
- Judul Seri
- Industrial Management & Data Systems
- No. Panggil
- ATC LO WAN t
The impact of a global logistics integration system on localization service a…
The purpose of this paper is to discuss the integration of information technology (IT) systems and the strengthening of customer service to raise business competitive advantage.
- Edisi
- Vol. 21 No. 5, 2009
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 p .
- Judul Seri
- European Business Review
- No. Panggil
- ATC LO HEN t
Exploiting information technology (IT) to generate competitive advantage at P…
Since Perawang Port has been declared as a container terminal in May 2012 by the Ministry of Marine Transportation. Perawang port has made some efforts among other expand container yard, replacement new stacker container crane, and implementation ICT to improve operations and customer service in terminal. In the implementing of ICT there are still have a problem in communication between the ope…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- iv, 33 p., ; 33 cm
- Judul Seri
- -
- No. Panggil
- TD PO THA e
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah