Over the past 50 years computers and software have become indispensable parts of business, commerce, and government. Almost all major corporations now use computers and software as primary tools for accounting, finance, sales support, personnel records, and to a significant degree, manufacturing and distribution. Banks and service organizations use computers and software for virtually all finan…
Features of the maintenance problem are compared to those of the year 2000 (Y2K) problem. Similarities found suggest that lessons learnt from examining each problem can be applied to the other. Aspects of responsibility, communication, decision making and prioritisation are investigated. Asserts that further research would identify other useful lessons learned from other disciplines. Considers …
State‐of‐the‐art communications are fast becoming a necessity in today′s international freighting and transportation industries. Sophisticated logistics chains, offering a fast and flexible response to customer demands, require an accurate flow of information for tracking, planning and control. From the outset, many sectors of the shipping and containerization industries saw EDI as a …
Discusses customer care as a vital ingredient of Pitney Bowes′ success – keeping the customer totally satisfied and the importance of staff training, especially for pre‐empting potential problems and handling the computer system. Sees the supply chain as a fundamental element of the customer satisfaction programme.