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Ditemukan 2 dari pencarian Anda melalui kata kunci: subject="Customer retention"
Customer orientation of service employees : its impact on customer satisfacti…
With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service firms’ success. Drawing on a deductively derived four-dimensional conceptualization of the customer orientation of service personnel, consisting of employees’ technical skills, social skills, motiv…
- Edisi
- Vol. 15 Iss 5 pp. 460 - 478
- ISBN/ISSN
- -
- Deskripsi Fisik
- 27 p.
- Judul Seri
- International Journal of Service Industry Management
- No. Panggil
- ATC LE THU c
The value of different customer satisfaction and loyalty metrics in predictin…
The purpose of this research is to examine different customer satisfaction and loyalty metrics and test their relationship to customer retention, recommendation and share of wallet using micro (customer) level data.
- Edisi
- Vol. 17 No. 4, 2007 pp. 361-384
- ISBN/ISSN
- -
- Deskripsi Fisik
- 29 p.
- Judul Seri
- Managing Service Quality
- No. Panggil
- ATC LO WEI t
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