Ditapis dengan
Fast innovation : achieving superior differentiation, speed to market, and in…
“How can I create an innovation engine that will consistently deliver substantial organic growth?” This question is the number-one issue for most CEOs and senior executives today. Innovation is a critical driver of organic growth, yet based on the authors' research, only a small percent of companies effectively use innovation to sustain long-term, profitable growth. And the stakes couldn't…
- Edisi
- -
- ISBN/ISSN
- 978-0-07-145789-7
- Deskripsi Fisik
- xvi, 335 p., 25 cm
- Judul Seri
- -
- No. Panggil
- LC 658.81 GEO f
Uplifting Service : The Proven Path To Delighting Your Customers, Colleagues,…
We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We r…
- Edisi
- -
- ISBN/ISSN
- 978-0-9847625-0-7
- Deskripsi Fisik
- xxv, 318 p , 24 cm ; index
- Judul Seri
- -
- No. Panggil
- LC 651.9 KAU u
Logistics and Marketing Components of Customer Service: An Empirical Test of …
- Edisi
- Vol. 26 Iss 8 pp
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 17 p
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO EME l
- Edisi
- Vol. 26 Iss 8 pp
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 17 p
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO EME l
Logistics Customer Service: Performance of Irish Food Exporters
- Edisi
- Vol. 29 Iss 1 pp. 6
- ISBN/ISSN
- 0959-0552
- Deskripsi Fisik
- 12 p
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO COL l
- Edisi
- Vol. 29 Iss 1 pp. 6
- ISBN/ISSN
- 0959-0552
- Deskripsi Fisik
- 12 p
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO COL l
Linking Logistics To Strategy In Argentina
- Edisi
- Vol. 32 Iss 6 pp
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 19 p
- Judul Seri
- International Journal of Physical Distribution & Logistics ManagementInternational Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO CAR l
- Edisi
- Vol. 32 Iss 6 pp
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 19 p
- Judul Seri
- International Journal of Physical Distribution & Logistics ManagementInternational Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO CAR l
Service logistics: an introduction
The Council of Logistics Management has commissioned a study to determine the potential of applying logistics principles in service organisations. The authors suggest that logistics principles are even more important in service organisations than in production firms. To realise this potential, however, the definition of logistics must be expanded. Service logistics is defined as the managemen…
- Edisi
- Vol. 21 Issue: 7, pp.4-13
- ISBN/ISSN
- -
- Deskripsi Fisik
- 12 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO DAV s
Measuring customer satisfaction on the container terminal service at Palemban…
Export values have increased annually as a result of the growth in industry in South Sumatera. Fertilizer, crude palm oil (CPO), coal, plastic and wood are among the main commodities in the region. Basic services as well as transportation are being made available in order to support this growth. The Palembang Port Container Terminal in Palembang town is just one of these service providers. Befo…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- viii, 81 p., ; illus : 30 cm ; charts ; pictures
- Judul Seri
- -
- No. Panggil
- TDMG LEM m
The horizontal organization : what the organization of the future looks like …
The vertical/functional hierarchy has been the mainstay of business since the industrial revolution. But it has its problems. In fact, the vertical design all but guarantees fragmented tasks, overspecialization, fiefdoms, turf wars, the urge to control from the top--all the negatives that foster organizational paralysis. In The Horizontal Organization, Frank Ostroff provides executives with th…
- Edisi
- -
- ISBN/ISSN
- 0-19-512138-4
- Deskripsi Fisik
- xiv, 257 p., 24 cm
- Judul Seri
- -
- No. Panggil
- LC 658.402 OST h
Empowered : unleash your employees, energize your customers, and transform yo…
You know it’s happening within your organization. Your people, armed with cheap, accessible technology, are connecting with customers and building innovative new solutions. But who are these creative problem-solvers? How can you be one? And just as important—how can you lead them?
We call them HEROes: highly empowered and resourceful …
- Edisi
- -
- ISBN/ISSN
- 978-1-42221-5563-9
- Deskripsi Fisik
- viii, 252 p., ; illus : 24 cm
- Judul Seri
- -
- No. Panggil
- 658.4038 BER e
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