Deals with food retailers’ logistics strategies and, more specifically, with the nature of collaboration between retailers and contractors (or third party service providers). According to extensive previous research on the topic, own account distribution has been partly abandoned in favour of contract distribution with, in Europe, the implementation of interorganisational relationships based …
The launch of a wave of Internet grocery retailers over the last five years was a serious attempt to challenge the dominant supermarket business model. However, after a string of business failures, it is evident that the task of selling groceries on the Internet and delivering to the home of the consumer is more difficult than was anticipated. Six important lessons can be drawn, based on direct…
Presents a supplier view of the realities of quick response supply chain partnershipping in the grocery sector. Discusses the factors which determine the level of stock held by manufacturers and retailers and the resulting conflicts which occur in reconciling policies pursued by both parties. Asks why manufacturers and retailers want quick response partnerships and what their objectives are.
Presents a supplier view of the realities of quick response supply chain partnershipping in the grocery sector. Discusses the factors which determine the level of stock held by manufacturers and retailers and the resulting conflicts which occur in reconciling policies pursued by both parties. Asks why manufacturers and retailers want quick response partnerships and what their objectives are.
One of the biggest challenges in B2C e-commerce is the so-called ``last mile'', the home delivery service for the customer. Particularly in electronic grocery shopping it is difficult to combine profitability and high service level. The authors' simulations suggest that the unattended reception of goods reduce home delivery costs considerably, by up to 60 percent. Unattended delivery has not be…
Discusses the development of quick response techniques in different parts of the world, notably the UK, USA, continental Europe and Japan. While much of the initial work on quick response focused on the fashion sector of business, deals specifically with grocery markets where arguably quick response should be a part of corporate philosophy. Shows that the enabling technologies to implement qu…
Notes that logistics costs in the grocery sector, in Italy, are about 25,000 billion lire and that in order to reduce these costs logistics integration has to be improved between institutions of the distribution channel. Focuses on two of the main institutions of the grocery distribution channel: branded product industry and large‐scale trade. Referring to these institutions and to the logist…
The objective of this piece of qualitative research is to identify the key success factors (KSFs) of the grocery “click and drive” (or drive or drive-in) model developed by French grocery retail companies and to understand the basis of their competitive advantages .
This work presents the results of the survey “Organisational structures and logistics in the branded product history of the grocery section in Italy” developed with the aim of pointing out the organisational structures for the logistics co‐ordination of successful firms. Starting from a review of the literature on the main logistics organisation theories, this paper presents an organisati…
This paper aims to establish the main factors that underlie store attributes, to examine which exert the greatest influences on the achievement of a maximum level of customer satisfaction. This study seeks to determine if there are significant differences not only in the factor compositions but also in their influence on customer satisfaction, depending on the country of residence of focal cust…