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Ditemukan 3 dari pencarian Anda melalui kata kunci: subject="Logistics Service Qua...

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Logistics service quality and its effects on customer satisfaction in the man…

Yannis Politis Apostolos Giovanis Spyridon Binioris

The purpose of this paper is to implement a multi-criteria preference disaggregation approach to measure logistics service quality (LSQ) of manufacturing companies’ supply chains.

Edisi: Vol. 9 No. 2, 2014
ISBN/ISSN: -
Deskripsi Fisik: 25 p.
Judul Seri: Journal of Modelling in Management
No. Panggil: ATC LO BIN l

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Retail Logistics Service Quality: A Cross-Cultural Survey on Customer Percept…

Komentar Penanda Bagikan

Bouzaabia, Rym Bouzaabia, Olfa Capatina, Alexandru

Purpose – The purpose of this paper is to compare perceptions of retail logistics service quality among Romanian and Tunisian customers, and determine which dimensions of logistics service quality have the greatest influence on customer satisfaction and loyalty. Design/methodology/approach – Data were collected using self-administered questionnaires from two convenience samples of hyper…

Edisi: Vol. 41 Iss 8 pp
ISBN/ISSN: 0959-0552
Deskripsi Fisik: 22 p
Judul Seri: International Journal of Retail & Distribution Management
No. Panggil: ATC LO BOU r

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Applying a Kansei engineering-based logistics service design approach to deve…

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Mu-Chen Chen Kuo-Chien Chang Chia-Lin Hsu Jia-Hau Xiao

To obtain a competitive advantage in the logistics market, international express companies should design services to stimulate customers’ usage intention by understanding customers’ affective perceptions (or in Japanese, Kansei) of the service offerings. Thus, the purpose of this paper is to analyze the relationships among the service elements of international express, customer Kansei perce…

Edisi: Vol. 45 Issue: 6, pp.618-646,
ISBN/ISSN: -
Deskripsi Fisik: 31 p.
Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO XIA a

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