Nowadays, outsourcing has proved to be an enterprise management strategy in the face of globalization and growing competition. The decision to outsource a business process for any organization has far-reaching consequences and risks. The purpose of this paper is to analyse the impact of business process management (BPM) and knowledge management (KM) on reduction of outsourcing risks and pitfalls.
Organisations today are aware that one of the means of enhancing their competitive position is to transform to become more process-centric as it is through operational excellence that strategic outcomes can be realised (Jeston, 2008; Richardson, 2007). A process-centric organisation is focused on documenting, managing, monitoring and improving the performance of their process outcomes. Business…
Process modeling is a complex organizational task that requires many iterations and communication between the business analysts and the domain specialists. The challenge of process modeling is exacerbated, when the process of modeling has to be performed in a cross-organizational, distributed environment. This paper aims to suggest a three-dimensional (3D) environment for collaborative process …
Returns management is the supply chain management process by which activities associated with returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain. The correct implementation of this process enables management not only to manage the reverse product flow efficiently, but to identify opportunities to reduce unwanted returns …
Argues that the design of the Volvo Uddevalla plant may be described as a process with an “internal logic” in which design options were eliminated through irreversible design decisions until only one alternative remained ‐ an unorthodox alternative comprising, for example, long cycle time work never used before for full‐scale production of automobiles. Contends that the most innovativ…
In recent decades, supply chains have diverged and new types of services and operators have emerged in the logistics sector. The purpose of this paper is to focus on analyzing service strategies and service-related business models, as well as their modular business processes in logistic services. The aims are to describe these three levels and to match strategic service positioning with busines…
Although the literature on the strategic aspect of global sourcing is large, detailed studies on this procurement strategy from a process perspective are limited. This paper adopts the process viewpoint and examines the design and management issues associated with the global sourcing process based on a case study at a leading firm in the US aviation industry. The effectiveness of the company…
The information system (IS) literature has previously emphasized the positive contribution of IT-enabled quality information on decision making and firm performance, particularly when firms operate in highly competitive and uncertain settings. Yet, our understanding of how such information potentially transforms transport operations and generates improvements in organizational performance is li…