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Managing Service Quality: An International Journal Determinants and conseque…

The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total

Edisi: Vol. 22 No. 2, 2012 pp. 128-144
ISBN/ISSN: 0960-4529
Deskripsi Fisik: 20 p.
Judul Seri: Managing Service Quality: An International Journal
No. Panggil: ATC LE CHI m C.1

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