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Ditemukan 2 dari pencarian Anda melalui kata kunci: author=Hung Wang
Determinants and consequences of consumer satisfaction with self-service tech…
Abstract Purpose – The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total of 424 respondents were collected from among consumers who had experience of using multimedia kiosks at convenience stores in Tai…
- Edisi
- Managing Service Quality: An International Journal
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
- No. Panggil
- ATC PO MIC a
Managing Service Quality: An International Journal Determinants and conseque…
The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total
- Edisi
- Vol. 22 No. 2, 2012 pp. 128-144
- ISBN/ISSN
- 0960-4529
- Deskripsi Fisik
- 20 p.
- Judul Seri
- Managing Service Quality: An International Journal
- No. Panggil
- ATC LE CHI m C.1
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Geografi dan Sejarah