Ditapis dengan
Enhancing customer orientation of service delivery systems: an integrative fr…
To streamline and improve their service delivery systems, service organizations have much to learn from their manufacturing counterparts in the use of quality and process improvement tools. The purpose of this article is to present a practical framework which integrates these tools in order to enhance the efficiency and customer orientation of service delivery systems. Two examples are used to …
- Edisi
- Volume 9 · Number 3 · 1999 · pp. 198–203
- ISBN/ISSN
- 0960-4529
- Deskripsi Fisik
- 8 p.
- Judul Seri
- Managing Service Quality: An International Journal
- No. Panggil
- ATC LE MAH e C.1
B2c e-commerce logistics: the rise of collection-and-delivery points in The N…
To empirically study the uptake of collection-and-delivery points (CDPs) in The Netherlands and its consequences for retailers, shopping centres, and mobility.
- Edisi
- Vol. 36 No. 8, 2008
- ISBN/ISSN
- -
- Deskripsi Fisik
- 25 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO WEL b
Horizontal cooperations between logistics service providers: motives, structu…
This paper aims to provide a comprehensive overview of the motives, structure and performance attributes of horizontal cooperations between logistics service providers (LSPs). Based on an analytical classification model, distinctive types of logistics cooperation that characterize the logistics landscape are identified.
- Edisi
- Vol. 41 No. 6, 2011 pp. 552-576
- ISBN/ISSN
- -
- Deskripsi Fisik
- 28 p .
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO MAR h
The supply chain balancing act - stock and service at a profit
Addresses the perennial issues of effective supply‐chain management ‐ balancing stock inventories, service delivery mechanisms and retaining requisite profit margins while ensuring customer loyalty ‐ against the background of increasing business competition in the 1990s. Considers the potential contributions of partnerships, inventory management, sales‐based ordering and promotion pla…
- Edisi
- Vol. 9 Issue: 6, pp.24-26
- ISBN/ISSN
- -
- Deskripsi Fisik
- 5 p.
- Judul Seri
- Logistics Information Management
- No. Panggil
- ATC LO BLA t
An evaluation procedure for materials service centers
A third party logistics practice in using a materials service center to provide a manufacturer the component‐parts management function has become more widely accepted in industry. Due to the long‐term, high investment, and high part variety nature of a material service center operation, a sound evaluation procedure is needed for a potential user of this service to guide its decision makin…
- Edisi
- Vol. 9 Issue: 2, pp.197-204
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 p.
- Judul Seri
- Supply Chain Management: An International Journal
- No. Panggil
- ATC LO STO a
Adding value through outsourcing: Contribution of 3PL services to customer pe…
The aim of this research is to understand how customers perceive their logistics service providers in terms of achieving the claimed benefits of outsourcing. This paper is based on research focusing on the state of the 3PL (Third Party Logistics) industry in Australia.
- Edisi
- Vol. 30 No. 3, 2007 pp. 228-235
- ISBN/ISSN
- -
- Deskripsi Fisik
- 11 p.
- Judul Seri
- Management Research News
- No. Panggil
- ATC LO SHA a
A model for strategic repositioning of service processes
The restructuring of service channels, driven by deregulation, intensifying global competition and emerging information technology, is forcing every company to re‐evaluate the adequacy of current customer services. Introduces a normative model, called service process analysis (SPA), that properly differentiates the concept of service from the specification of the delivery channel so as to fac…
- Edisi
- Vol. 6 No. 4, 1995, pp. 57-80.
- ISBN/ISSN
- -
- Deskripsi Fisik
- 28 p .
- Judul Seri
- International Journal of Service Industry Management
- No. Panggil
- ATC LO VES a
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