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Ditemukan 1 dari pencarian Anda melalui kata kunci: subject="Service delivery syst...

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A model for strategic repositioning of service processes

The restructuring of service channels, driven by deregulation, intensifying global competition and emerging information technology, is forcing every company to re‐evaluate the adequacy of current customer services. Introduces a normative model, called service process analysis (SPA), that properly differentiates the concept of service from the specification of the delivery channel so as to fac…

Edisi: Vol. 6 No. 4, 1995, pp. 57-80.
ISBN/ISSN: -
Deskripsi Fisik: 28 p .
Judul Seri: International Journal of Service Industry Management
No. Panggil: ATC LO VES a

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