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Ditemukan 2 dari pencarian Anda melalui kata kunci: author=Peter K.C. Lee

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Benefits of implementing management system standards - a case study of certified

The purpose of this paper is to explore the extent of implementing management system standards among ISO (and other) certified companies in the Pearl River Delta and its effect on the perceived benefits.

Edisi: -
ISBN/ISSN: -
Deskripsi Fisik: 14 p
Judul Seri: -
No. Panggil: ATC MG RIV b

Ketersediaan1

Tambahkan ke dalam keranjang

Unduh MARC Sitasi

Market competitiveness and quality performance in high-contact service indust…

Komentar Penanda Bagikan

Peter K.C. Lee Rachel W.Y. Yee Andy C.L. Yeung T.C. Edwin Cheng

The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high-contact service industries.

Edisi: Vol. 113 No. 4, 2013 pp. 573-588
ISBN/ISSN: -
Deskripsi Fisik: 18 p.
Judul Seri: Industrial Management & Data Systems
No. Panggil: ATC LO CHE m

Ketersediaan1

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Unduh MARC Sitasi