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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Rachel W.Y. Yee

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Market competitiveness and quality performance in high-contact service indust…

Peter K.C. Lee Rachel W.Y. Yee Andy C.L. Yeung T.C. Edwin Cheng

The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high-contact service industries.

Edisi: Vol. 113 No. 4, 2013 pp. 573-588
ISBN/ISSN: -
Deskripsi Fisik: 18 p.
Judul Seri: Industrial Management & Data Systems
No. Panggil: ATC LO CHE m

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