Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change, John Kotter revealed why change is so hard, and provided an actionable, eight-step process for implementing successful transformations. The book became the change bible for managers worldwide.Now, in A Sense of Urgency, Kotter shines the spo…
After illustrating the global relevance of trust with his book The Speed of by selling more than one million copies in twenty-two languages, Stephen M.R. Covey again illuminates the hidden power of trust to change lives and impact organizations in Smart Trust. In a compelling and readable style, he and long-time business partner Greg Link share enlightening principles and anecdotes of people…
The McKinsey Quarterly is the business journal of McKinsey & Company. Our goal is to offer new ways of thinking about management in the private, public, and nonprofit sectors. We aim to help business people run their organizations more productively, more competitively, and more creatively. Quarterly articles, written by McKinsey consultants, offer practical ideas based on the firm's experien…
Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful.
Informed by his own …
Saat ini organisasi banyak sekali melakukan perekrutan dan mempromosikan orang-orang terbaik yang mendorong populernya assessment center dan development center. Memang, merekrut kandidat yang keliru akan sangat merugikan, baik dari segi waktu maupun uang. Metode assessment center dan development center memungkinkan penerapan beragam teknik untuk menilai keterampilan saat ini maupun kinerja pot…
The 4 Disciplines exist for one reason: to execute on a plan in the midst of the whirlwind of distractions. Most people are so busy just maintaining the business—just keeping their heads above water—most of the time they can't even hear you, let alone execute on your most important priorities. The 4 Disciplines focuses your team's energy on a winnable game in…
Recently, some bestselling management books have focused on providing a recipe for greatness, while others have sought to unlock the secrets of long-term success. But a detailed analysis at the intersection of the two, one that explains how some companies manage to achieve repeated peaks of business performance, has been missing — until now. Accenture’s Paul Nunes and Tim Breene have found …
High Performance Companies complements the frameworks for strategy making detailed in many existing books, proposing a number of rules of thumb (or principles) that companies can consider when making their day-to-day decisions which, in turn, will determine their actual strategies. These principles traverse a wide range of scenarios, such as strategic changes implemented by companies, resource…
In today's world of rapid change, companies must unleash energy at all levels to identify new opportunities. But unleashing energy creates centrifugal forces that can pull the organization apart. Setting energy in motion isn't enough-it has to be focused. No single theory can capture how successful companies simultaneously generate and focus energy. Far better is to draw upon multiple perspecti…
In these tough economic times, everyone is expected to produce more with less. And yet, studies have shown that on average, employees are working at only a fraction of their potential. What are managers to do? How can they inspire their people to perform at their absolute best? Whatever the situation, a good manager can quickly organize a group of average performers into a high-functioning team…
t’s a familiar scene in organizations today: a new competitive threat or a big opportunity emerges. You quickly create a strategic initiative in response and appoint your best people to make change happen. And it does—but not fast enough. Or effectively enough. Real value gets lost and, ultimately, things drift back to the default status.Why is this scenario so frequently repeated in indust…
There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization’s strategic direction, managing customers and costs, and boosting workforce performance.But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many…
Membesarkan perusahaan bukan perkara mudah. Mempertahankan perusahaan yang besar juga tak kalah sulitnya. Organisasi yang besar cenderung seperti gajah tambun yang bergerak lamban. Padahal, dalam dunia bisnis yang semakin lincah dan dinamis, kelambanan bisa menjadi awal dari kepunahan. Sejarah telah mencatat begitu banyak organisasi besar kelas dunia yang telah b…
When Execution was first published in 2002, it changed the way we did our jobs. By analysing the discipline of getting things done, it helped thousands of business people to make the final leap to success. Now, Larry Bossidy and Ram Charan reframe their empowering message for a world in which the old rules have been shattered and radical change is becoming routine. For the foreseeable future: -…
Facilitation can provide a key route to creating buy-in to the need for change and associated change initiatives. But, this only happens when facilitation is used in the right way. The authors outline the guiding principles of facilitation that every change leader needs to understand to successfully drive change.
This book will make the principles of…
What do Indian tractors and iconic America ice-cream companies have in common? Why are leaders of Unilever, Nestlé, and many other global companies redefining their futures? Why does this matter to you? The world is shifting and it’s fast and furious. The world is more connected every day. Global challenges are multiplying – and the institutions that we expect to take care of these issues…
A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to…
Companies have excelled by treating customers as "markets of one"-offering them personalized buying experiences. But in managing talent, most firms still use one-size-fits-all HR practices. With today's diverse workforces, this approach is preventing organizations from attracting, retaining, and leveraging top talent.n Workforce of One, Susan Cantrell and David Smith show how exceptional compan…
For the first time, this handy, readable book brings together selected concepts, processes and techniques from eighteen most widely-used public short, intensive skill-oriented workshops developed in the five years by Asia's most dynamic and sought-after seminar leader - Jimmy Low. Based on workshops covering a board spectrum of managerial skills ranging from assertiveness training to zero-base…
Membesarkan perusahaan bukan perkara mudah. Mempertahankan perusahaan yang besar juga tak kalah sulitnya. Organisasi yang besar cenderung seperti gajah tambun yang bergerak lamban. Padahal, dalam dunia bisnis yang semakin lincah dan dinamis, kelambanan bisa menjadi awal dari kepunahan. Sejarah telah mencatat begitu banyak organisasi besar kelas dunia yang telah berbisnis selama puluhan tahun ti…
The international bestseller that will help you transform your personal and professional life by changing the way you think. Today, the pressure to achieve is intense. To be at our best, we need our minds working at peak potential. But unless you train it, your mind stays on autopilot, stuck in unhealthy thought patterns that lead to self-sabotaging habits and behaviors. As with your body, you…
The key to success in life and business is to become a master at Conversational Intelligence. It?s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brin…
Somehow we’ve come to believe that creativity is reserved for the chosen few: the poets, the painters, the writers. The truth is creativity is in all of us and re-discovering it is the key to unlocking your fullest potential. is a book that pushes us beyond our traditional thought patterns. Unthink is a book that will inspire everyone to realize that we are capable of so much more than w…
Managing change is a vital skill in any forward-thinking organization. 10 Steps to Successful Change Management outlines a 10 step approach to handle any type of change. This book will help you understand why change happens, assess the different impact scenarios, assemble the right change management team, put a strategy in place, measure success, and more.
This highly accessible, comprehensive resource shares the passions and key lessons from an all-star cast of respected training professionals. The authors covers a range of training topics, from designing, writing, delivering, measuring, and managing training to developing business acumen. They have divided the book into five sections (Designing Training, Delivering Training, Workforce Performan…
A new style of leader is emerging from the world’s most successful organizations. These dynamic men and women are driven by possibilities and absolutely committed to mutual values. Excited, creative, and alert, they are the new change makers. Imagine: an army of these outstanding leaders running your organization. The Organizational Champion is a priceless tool for enacting positive change…
The balanced scorecard (BSC) is increasingly the strategic business tool of choice for many organizations. One of the four components of the BSC, "learning and growth" is largely misunderstood, underutilized, and ineffectively applied. The BSC framework provides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish…
The purpose of this paper is to analyse the types and the nature of innovations developed by small companies in a traditional service sector, as well as the ways that innovations impact their strategic capabilities.
The purpose of this article is to ascertain how the forces of globalization affect current organizational designs, particularly the relationship between rapid technological change, global uncertainty, and careless organizational decision-making.
This paper aims to examine the more militant response of a minority of workers to collective redundancy and restructuring in Britain since 2007
Collaborative Forecasting and Replenishment (CFAR) is a new interorganizational system that enables retailers and manufacturers to forecast demand and schedule production jointly. The capabilities of CFAR exceed those of the traditional ED1 because CFAR allows exchange of complex decision support models and manufacturerhetailer strategies. The proponents of CFAR claim that the fastest way for r…
Knowledge is a resource that is valuable to an organization's ability to innovate and compete. It exists within the individual employees, and also in a composite sense within the organization. According to the resourcebased view of the firm (RBV), strategic assets are the critical determinants of an organization's ability to maintain a sustainable competitive advantage. This paper will combine …
This study is motivated by the question ‘‘how do organizational routines influence the three knowledge management processes of acquisition, creation, utilization and sharing?’’ and accordingly it seeks to address this issue.
The purpose of the study is to describe the activities initiated based on participation in a quality award process and with the intention to improve performance.
This study addresses the impact of the external environmental context of individual organizations on their internal structures and service configurations, as they attempted to adapt to a changing political economy, via an examination of a portion of the Georgia child welfare system’s response to the introduction of the principles of managed care. Based, in part, on Hasenfeld’s (1992) notion…
This paper aims to present how the success of inter-organizational systems (IOS) implementation projects can be increased by aligning the different incentives of buyers and suppliers.
The study sets out to explore the use of an iterative approach for designing distribution chain in an agile virtual environment; in an agile virtual environment, quick adaptation to changing market situation and automation of supply chain management processes are essential.
The concept of supply chain orientation (SCO) has been described in multiple ways in previous research. The purpose of this paper is to integrate previous descriptions and further develop the structural element of SCO including the areas of organizational design, human resources, information technology, and organizational measurement.
The purpose of this paper is to propose a wage incentive plan for branch managers of multi-branch firms. The incentive payment is calculated according to each branch’s performance and its relative rank, taking into consideration commonvariables, regional variables andmanagerial skill variables.
Within the service industry, the serviceperson enhances customer loyalty by increasing customer benefits and decreasing customer costs, but is also embedded within and influenced by the organizational context. Thus, the influence of a serviceperson’s orientation may differ or even conflict with the organization’s orientation. There are two purposes to this paper. The paper first aims t…