Ditapis dengan
Becoming a “world class” company with logistics service quality
A “world class” organization must provide high levels of logistics service quality to customers. Knowledge of customer expectations and an understanding of the firm's performance on logistics service attributes relative to competitors are vital to achieving service excellence. Research studies in four industries identify the most important logistics service attributes in business‐to‐bus…
- Edisi
- Vol. 3 Issue: 1, pp.73-81
- ISBN/ISSN
- -
- Deskripsi Fisik
- 12 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO LAM b
Application of the means-end value hierarchy model to understanding logistics…
In the behavioural science areas of psychology and consumer behaviour, the means‐end value hierarchy model has often been applied to understand individuals’ values structures ‐ in particular, the value of a company’s product/ service offering to its customers. Applying the means‐end value hierarchy model in a logistics context, logistics customer value can be thought of as a higher…
- Edisi
- Vol. 27 No. 9/10, 1997
- ISBN/ISSN
- -
- Deskripsi Fisik
- 16 p .
- Judul Seri
- International Journal of Physical Distribution & Logistics
- No. Panggil
- ATC LO MAT a
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah