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Managing Service Quality: An International Journal Determinants and conseque…
The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total
- Edisi
- Vol. 22 No. 2, 2012 pp. 128-144
- ISBN/ISSN
- 0960-4529
- Deskripsi Fisik
- 20 p.
- Judul Seri
- Managing Service Quality: An International Journal
- No. Panggil
- ATC LE CHI m C.1
Connecting organizational human resource practices to consumer satisfaction
The purpose of this paper is to provide researchers and practitioners an understanding of one potentially direct linking mechanism between organizational practices and consumer satisfaction with a service.
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- -
- No. Panggil
- ATC LE NAM c
Connecting organizational human resource practices to consumer satisfaction
The purpose of this paper is to provide researchers and practitioners an understanding of one potentially direct linking mechanism between organizational practices and consumer satisfaction with a service
- Edisi
- Vol. 16 No. 3, 2005
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Service Industry Management
- No. Panggil
- ATC MG NAM c
Effects of complaint behaviour and service recovery satisfaction on consumer …
The purpose of this paper is to investigate the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through internet channels.
- Edisi
- Vol. 24 No. 5, 2014 pp. 608-628
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 p.
- Judul Seri
- Internet Research
- No. Panggil
- ATC LO KRA e
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