Abstract Purpose – The purpose of this paper is to highlight the need for an entity to manage airborne relief when a nation’s civil aviation authorities are overwhelmed or incapacitated due to a major rapid-onset disaster. Design/methodology/approach – The paper examines why relief airflow management was so vital during the 2010 Haiti earthquake and how this management was accomplished. …
Abstract Purpose – The purpose of this paper is to argue that information security should be regarded as a critical cross-field outcome (CCFO). This could assist in narrowing the evident “information security gap” that currently exists in undergraduate information technology/information systems/computer science (IT/IS/CS) curricula at South African universities. Design/methodology/appro…
Abstrack There has been a proliferation of studies on product perceptions based on the country of origin. Most of these studies were conducted in western or developed countries. Studies in the less developed nations are still scarce, especially research conducted in the former Soviet Union. With the disintegration of the Soviet Union, the former Soviet republics offer vast new market opportu…
Abstract In this paper we use directional technology distance functions to evaluate the impact of environmental regulations on firms’ performance. Following Fa¨re et al. [Fa¨re, R., Grosskopf, S., Lovell, C.A.K., Pasurka, C., 1989. Multilateral productivity comparisons when some outputs are undesirable: a nonparametric approach. The Review of Economics and Statistics 71, 90–98.], we cons…
Abstract Purpose – The purpose of this paper is to examine the link between efficiency and profitability in the US specialty retailers and food consumer stores using cross-sectional data for the year 2007. Design/methodology/approach – This study uses a non-parametric data envelopment analysis (DEA) approach to measure the relative efficiency of 45 retailers in the USA. The study also qu…
Abstract Purpose – Among emerging countries’ foreign direct investment (FDI) in Europe, the Chinese and the Indian ones are the more relevant. Therefore, the paper focuses on Chinese and Indian affiliates in Europe, with a twofold purpose: to shed light on their characteristics and behaviour and to analyse some policy issues in the EU stemming from their arrival to Europe. Design/methodol…
Abstract Purpose – The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total of 424 respondents were collected from among consumers who had experience of using multimedia kiosks at convenience stores in Tai…
Abstract Purpose – This paper aims to investigate the relationship between board process attributes and company performance of family-owned companies within an emerging country context. Design/methodology/approach – A survey questionnaire was developed and conducted on a sample of privately-held Turkish companies where a total of 386 usable questionnaires were returned. From the original …
Abstract Purpose – The aim of this paper is to investigate the differential effect of customer orientation and future market focus on organization inertia and firm innovativeness of small and medium-sized enterprises (SMEs) in the business-to-business service industry. It is motivated by the observation that small and medium-sized service firms’ proxy to customers may lead to incremental s…
Abstract Takes a strategic journey into the future of the airline industry and air travel. The strategic trends and profound changes that are sweeping through the world airline industry and air travel currently, as well as into the next millennium, are analysed. So too are the responses of the lead airlines that are leading the charge in shaping as well as responding to these changes, which wi…
The UK’s largest electricity supplier is using the Royal Navy’s spare capacity to help to train nuclear power-station workers of the future. With the UK Government recently inviting applications to build the country’s first new nuclear-power stations for a generation, British Energy has signed a £10 million partnership contract with the Royal Navy’s training partner, Flagship, to deliv…
Abstract Purpose – This paper aims to examine the antecedent of purchase intention: online seller reputation, product category and surcharge. Design/methodology/approach – This paper uses five experimental designs to explore the seller reputation, product category and surcharge effects in Internet shopping. The authors chose one seller of low reputation and one seller of high reputation fr…
Abstract Purpose – Benefits of modularity are being limited by the lack of agreement over terminology. Neither researchers nor managers use the same typology, complicating comparisons of modular strategies. Design/methodology/approach – Presents existing problem, then develops comprehensive and necessary typology. Examples illustrate practical use of the typology, and help reader understa…
ABSTRACT: In this paper, some peculiarities of a Southern European country are made explicit, namely, how the attraction of new, “global,” management practices combines with deeply persistent, thus traditional, ways of imagining organization. The dominant Anglo-Saxon and Protestant models of management may not be fully adequate to characterize management and organization in the Latin Cathol…
Abstract Data envelopment analysis has gained great popularity in energy and environmental (E&E) modeling in recent years. In this paper, we present a literature survey on the application of data envelopment analysis (DEA) to E&E studies. We begin with an introduction to the most widely used DEA techniques, which is followed by a classification of 100 publications in this field. The main featu…
Abstract Purpose – This paper aims to present an account of the history and recent cultural revival of the Acadians, one people flourishing in two geographically distinct regions of North America. Design/methodology/approach – The methodology is a comparison and contrast structure utilizing secondary historical research sources. Findings – Two different environments have given rise to a…
Abstract This article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions were compared among two groups of respondents: those who experienced market share increases or cost decreases associated with the quality programs, and those who did not. The survey examined firms' general fo…
Abstract Purpose – Interest in investigating key supplier relationships from both academic and corporate spheres has increased in recent years. However, it is difficult to develop a sustainable and effective model for evaluating key supplier relationships because the information available in the practical environment is often uncertain and asymmetric. The purpose of this paper is to identif…
From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time. Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers, this comprehensive guidebook …