Ditapis dengan
Employee Engagement as a Predictor of Seafarer Retention : A Study among Indi…
This paper is part of a study of employee engagement and its relationship with seafarer safety, performance and retention. This section focuses on the impact of seafarer turnover, identifies and understands drivers of retention and their relevance in shipping, and explores the relationship of engagement with retention. It determines the correlation between retention and engagement and analyses …
- Edisi
- Volume 31 Number 2 June 2015 pp. 295-318
- ISBN/ISSN
- -
- Deskripsi Fisik
- 24 p
- Judul Seri
- The Assian Journal Shipping and Logistics
- No. Panggil
- ATC LE BHA e C.1
Customer orientation of service employees : its impact on customer satisfacti…
With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service firms’ success. Drawing on a deductively derived four-dimensional conceptualization of the customer orientation of service personnel, consisting of employees’ technical skills, social skills, motiv…
- Edisi
- Vol. 15 Iss 5 pp. 460 - 478
- ISBN/ISSN
- -
- Deskripsi Fisik
- 27 p.
- Judul Seri
- International Journal of Service Industry Management
- No. Panggil
- ATC LE THU c
Talent management issues for multinational logistics companies in China: obse…
With the rapid business expansion in China, multinational logistics companies are desperately in need of local management personnel to staff new offices and routes. This has been a major challenge for multinational logistics enterprises, as finding qualified candidates, recruiting them, and retaining them in China have proven to be harder than expected. Based on a set of interviews with executi…
- Edisi
- Vol. 15, No. 3, June 2012
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- International Journal of Logistics Research and Applications
- No. Panggil
- ATC MG HAN t
Truck driver turnover: what rate is good enough?
To develop a decision tool that may be used conveniently by motor carriers to answer the questions: “Does my company need to lower the truck driver turnover rate?” and “If so, by how much?”
- Edisi
- Vol. 37 Issue: 8, pp.612-630
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 p .
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO SUZ t
The value of different customer satisfaction and loyalty metrics in predictin…
The purpose of this research is to examine different customer satisfaction and loyalty metrics and test their relationship to customer retention, recommendation and share of wallet using micro (customer) level data.
- Edisi
- Vol. 17 No. 4, 2007 pp. 361-384
- ISBN/ISSN
- -
- Deskripsi Fisik
- 29 p.
- Judul Seri
- Managing Service Quality
- No. Panggil
- ATC LO WEI t
Owner operators: employing a segmentation approach to improve retention
Owner operators are an important group of truck drivers, yet have been the subject of very little academic research. Specifically, no research has explored retention issues among owner operators. Thus, this paper aims to employ a segmentation approach to owner operator retention, examining important independent variables that include: pay and compensation, top management support, time at home, …
- Edisi
- Vol. 21 No. 2, 2010 pp. 207-229
- ISBN/ISSN
- -
- Deskripsi Fisik
- 25 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO STE o
Jobless learn warehousing skills at Euro Car Parts academy: Financially attra…
The purpose of this paper is to observe how the Euro Car Parts (ECP) academy is helping the expanding business to recruit trained and willing employees.
- Edisi
- Vol. 22 Issue: 3, pp.11-13
- ISBN/ISSN
- -
- Deskripsi Fisik
- 4 p .
- Judul Seri
- Human Resource Management International Digest
- No. Panggil
- ATC LO NON j
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