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Ditemukan 2 dari pencarian Anda melalui kata kunci: subject="Self-service"
Managing Service Quality: An International Journal Determinants and conseque…
The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total
- Edisi
- Vol. 22 No. 2, 2012 pp. 128-144
- ISBN/ISSN
- 0960-4529
- Deskripsi Fisik
- 20 p.
- Judul Seri
- Managing Service Quality: An International Journal
- No. Panggil
- ATC LE CHI m C.1
Self-service technology and online financial service choice
The application of self-service technology in transaction-based e-service (e.g. online financial services) creates a challenge for firms: what combination of features should they offer to satisfy needs from different customer segments? This paper seeks to address the above question by highlighting similarities and differences of consumer preferences among self-service, hybrid service and profes…
- Edisi
- Vol. 18 No. 3, 2007 pp. 246-268
- ISBN/ISSN
- -
- Deskripsi Fisik
- 26 p.
- Judul Seri
- International Journal of Service Industry Management
- No. Panggil
- ATC LO IQB s
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