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Ditemukan 4 dari pencarian Anda melalui kata kunci: subject="Service operations"

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Segmenting logistical service offerings using the extended buygrid model

Presents the buygrid model, taken from industrial marketing, and extends it to include logistical service operations. Applies the model to selected logistical research literature. The effect of this perspective is to recognize multiple sets or segments of service offerings and performance levels. This approach allows for, and provides explanation for, categories of customer service packages i…

Edisi: Vol. 27 Iss 9/10 pp. 588 - 599
ISBN/ISSN: -
Deskripsi Fisik: 14 p.
Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO ZIN s

Ketersediaan1

Tambahkan ke dalam keranjang

Unduh MARC Sitasi

Operational routines and supply chain competencies of Chinese logistics servi…

Komentar Penanda Bagikan

Ming J. Ding Booi H. Kam Chandra S. Lalwani

Though resource based view (RBV) has been applied extensively in supply chain studies to examine how firms utilize logistics resources to attain superior performance, relatively little attention has been directed to exploring the effects of operational routines on logistics and supply chain (L&SC) competencies. The purpose of this paper is to examine the causal linkages between operational rout…

Edisi: Vol. 23 No. 3, 2012 pp. 383-407
ISBN/ISSN: -
Deskripsi Fisik: 27 p.
Judul Seri: The International Journal of Logistics Management
No. Panggil: ATC LO LAL o

Ketersediaan1

Tambahkan ke dalam keranjang

Unduh MARC Sitasi

Impact of e-commerce in lowering operational costs and raising customer satis…

Komentar Penanda Bagikan

Sameer Kumar Palo Petersen

Much research has been done on how e-commerce has allowed companies to integrate business processes and reduce operational costs. The intent of this study, however, is to understand how e-commerce has affected companies’ abilities to serve the customers’ needs and to raise their level of satisfaction.

Edisi: Vol. 17 No. 3, 2006 pp. 283-302
ISBN/ISSN: -
Deskripsi Fisik: 22 p.
Judul Seri: Journal of Manufacturing Technology Management
No. Panggil: ATC LO PET i

Ketersediaan1

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Unduh MARC Sitasi

Reliability-based analysis of service recovery

Komentar Penanda Bagikan

Jacob V. Simons Jr

To succeed, service businesses must offer their customers high-quality, reliable service. However, many of the characteristics that make services unique also make it difficult to ensure consistently correct performance. To promptly identify and correct errors when they occur, service managers have been advised to include recovery steps in their service processes. However, while service recovery…

Edisi: Vol. 21 No. 1, 2004 pp. 11-31
ISBN/ISSN: -
Deskripsi Fisik: 23 p.
Judul Seri: International Journal of Quality & Reliability Management
No. Panggil: ATC LO SIM r

Ketersediaan1

Tambahkan ke dalam keranjang

Unduh MARC Sitasi