Many traditional retailers use the internet as a complementary business channel and thus sell products through multiple channels. In contrast, “pure player” internet retailers only sell products via the internet. A proliferation of pure players over the past few years has intensified competition in the online shopping market and the question of who is better at offering physical distributio…
The purpose of this paper is to focus on the carbon intensity of “last mile” deliveries (i.e. deliveries of goods from local depots to the home) and personal shopping trips.
Recent research into last mile e‐grocery logistics has revealed that goods reception mode is one of the key issues for the operational efficiency of home deliveries. Hitherto, the research has considered home delivery concepts using attended reception and concepts enabling unattended reception based on customer‐specific reception boxes and delivery boxes. Customer‐specific reception boxes…
One of the biggest challenges in B2C e-commerce is the so-called ``last mile'', the home delivery service for the customer. Particularly in electronic grocery shopping it is difficult to combine profitability and high service level. The authors' simulations suggest that the unattended reception of goods reduce home delivery costs considerably, by up to 60 percent. Unattended delivery has not be…
This paper will report on a number of e‐commerce projects at production companies in The Netherlands. It has been shown that there is no unique model for the introduction of e‐commerce in production companies. Companies can start to use e‐commerce at different ends of the organization, with different objectives and different (positive) outcomes, depending on the market situation and the s…