The complexity, uncertainty, and diminished control found in global operations hinder the development of world-class competencies. For example, as a firm rationalizes manufacturing, logistical challenges increase. As a result, cost advantages achieved through production sharing are often offset by higher logistics costs. This multi-method explores the cross-functional development of quality and…
This work seeks to examine how front-line employee performance and interdepartmental customer orientation affect the service, supply chain, and financial performance of US distribution centers.