Ditapis dengan
Cruise passengers' satisfaction: Cartagena de Indias
The purpose of this paper is to explain the onshore satisfaction of cruise passengers, in the port of call of Cartagena de Indias.
- Edisi
- Vol. 19 No. 1, 2012 pp. 52-69
- ISBN/ISSN
- 1463-5771
- Deskripsi Fisik
- 20 p.
- Judul Seri
- Benchmarking: An International Journal
- No. Panggil
- ATC MR BRI c
The purchasing behaviour of Shanghai buyers of processed food and beverage pr…
Examines empirically the purchasing behaviour of Shanghai buyers of processed food and beverage products. An average of only 3.66 product items are purchased on each shopping occasion. Explains the value or weight of purchases by various geographic, demographic and behavioural factors, specifically: the distance travelled to the shop (closely related to the frequency of shopping), the gender of…
- Edisi
- Vol. 24 Issue: 4, pp.20-28
- ISBN/ISSN
- -
- Deskripsi Fisik
- 11 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO SAM t
Analysis of consumer characteristics which influence the determinants of buyi…
The aim is to discover the significance of the motives that lead to differences in consumers' decision making and also to identify the characteristics of consumers which influence the types of motive that enable them to buy. Results of the research show that availability and quality'' of the products are perceived by consumers as significant motives for their buying decisions in conjunction…
- Edisi
- Volume 14 . Number 3 . 2001
- ISBN/ISSN
- -
- Deskripsi Fisik
- 8 p.
- Judul Seri
- Logistics Information Management
- No. Panggil
- ATC LO NIS a
Using the elaboration likelihood model to guide customer service-based segmen…
Conceptualizes a model of customer service‐based segmentation derived from the elaboration likelihood model (ELM). Logistics organizations are utilizing improved customer service to achieve competitive advantage. However, these firms must segment customers to avoid escalating their service platform to those unlikely to provide adequate return. Based on ELM‐established relationships, propo…
- Edisi
- Vol. 27 Issue: 9/10, pp.600-615
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO ECK u
E-tail emotion regulation: examining online hedonic product purchases
This research examines how hedonic shopping experiences for online music impact emotion regulation processes and how feelings regarding previous online music purchases influence repeat purchase behaviour. The paper aims to introduce a model that explains and examines the meditating role of consumers’ attitudes, emotion regulation and subjective norms in the shopping experience for online music.
- Edisi
- Vol. 41 No. 2, 2013 pp. 155-170
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO KEM e
Do microblog postings influence consumer perceptions of retailers' e-services…
Consumers are increasingly connected to each other through electronic devices. Consequently, the potential for online retailer (hereafter, e-tailer) initiated communications delivered through electronic media to inspire viral-like e-WOM processes among consumers is also expanding. Microblog postings and e-mails may impact consumers’ perceptions of retail web sites (e-servicescape). These perc…
- Edisi
- Vol. 35 No. 9, 2012 pp. 818-836
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 p.
- Judul Seri
- Management Research Review
- No. Panggil
- ATC LO TAY d
Customer choice of a car maintenance service provider: A model to identify th…
This paper investigates the determinants of customer choice of a car maintenance service provider after the warranty period. It focuses on the alternative of using branded car dealers, who provide this service during the warranty period, or independent garages.
- Edisi
- Vol. 27 No. 5, 2007 pp. 464-481
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Operations & Production Management
- No. Panggil
- ATC LO BRI c
Consumer responses to shelf out-of-stocks of perishable products
This paper aims to identify customer behavior with regard to out-of-stocks (OOS) of perishable products (focused on bakery bread) and the resulting inventory performance for these perishable products.
- Edisi
- Vol. 37 No. 9, 2007 pp. 704-718
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO FRA c
Application of the means-end value hierarchy model to understanding logistics…
In the behavioural science areas of psychology and consumer behaviour, the means‐end value hierarchy model has often been applied to understand individuals’ values structures ‐ in particular, the value of a company’s product/ service offering to its customers. Applying the means‐end value hierarchy model in a logistics context, logistics customer value can be thought of as a higher…
- Edisi
- Vol. 27 No. 9/10, 1997
- ISBN/ISSN
- -
- Deskripsi Fisik
- 16 p .
- Judul Seri
- International Journal of Physical Distribution & Logistics
- No. Panggil
- ATC LO MAT a
Implications of the Restructured Logistics Systems in South Korea — How to …
The tremendous economic changes occurring in Korea have created trends of high quality products, mass consumption, an emergence of the younger generation, and competition among firms. This competition also includes foreign firms in the Korean distribution system. To respond to these diversifying consumer behaviors, the Korean government has opened its market to foreign firms and restructured …
- Edisi
- Vol. 5 Issue: 2, pp.71-80
- ISBN/ISSN
- -
- Deskripsi Fisik
- 12 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO TAL i
A study of the supermarket industry and its growing logistics capabilities
This paper aims to analyze and identify commonalities and differences between the supermarket industry and its logistics capabilities in developed economies such as North America, the European Union and Japan, as well as the emerging Asian economy of India.
- Edisi
- Vol. 36 No. 3, 2008
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO KUM a
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